Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
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DOI: 10.1287/mnsc.48.4.566.211
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References listed on IDEAS
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Keywords
Exponential Queues; Abandonment; Invisible Queues; Tele-Queues; Adaptive Customer Behavior; Tele-Services; Call Centers;All these keywords.
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