IDEAS home Printed from https://ideas.repec.org/a/igg/jkm000/v5y2009i1p46-60.html
   My bibliography  Save this article

Knowledge Management Toolkit for SMEs

Author

Listed:
  • Kerstin Fink

    (University of Innsbruck, Austria)

  • Christian Ploder

    (University of Innsbruck, Austria)

Abstract

The discipline of knowledge management is no longer emerging in large organizations, but also small and medium-sized enterprises (SMEs) are focusing on finding the right process that will allow them to make advantages of their intellectual capital. Using survey data from 219 small and medium-sized enterprises in Austria and Switzerland, this article illustrates the four key knowledge processes (1) knowledge identification, (2) knowledge acquisition, (3) knowledge distribution, and (4) knowledge preservation for SMEs and also reports the findings of the empirical study designed to allocate cost-efficient software products to each of the four knowledge processes. As a result a knowledge toolkit for SMEs that integrates knowledge processes, methods and software tool for decision support making is given. Finally, the social view of knowledge management to SMEs is discussed, showing that the use of information technology is currently far more important than the integration of a social-cognitive perspective.

Suggested Citation

  • Kerstin Fink & Christian Ploder, 2009. "Knowledge Management Toolkit for SMEs," International Journal of Knowledge Management (IJKM), IGI Global, vol. 5(1), pages 46-60, January.
    • Handle: RePEc:igg:jkm000:v:5:y:2009:i:1:p:46-60
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2009010104
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Roberto Cerchione & Emilio Esposito & Maria Rosaria Spadaro, 2015. "The Spread of Knowledge Management in SMEs: A Scenario in Evolution," Sustainability, MDPI, vol. 7(8), pages 1-23, July.
    2. Kwangsu Cho & Sehee Han & Ting-Ting Rachel Chung & Patrick J. Bateman, 2017. "The Influence of an Integrated View of Source’s Expertise on Knowledge Transfer," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-18, December.
    3. Peng Wang & Fang-Wei Zhu & Hao-Yang Song & Jian-Hua Hou & Jin-Lan Zhang, 2018. "Visualizing the Academic Discipline of Knowledge Management," Sustainability, MDPI, vol. 10(3), pages 1-28, March.
    4. Cerchione, Roberto & Esposito, Emilio, 2017. "Using knowledge management systems: A taxonomy of SME strategies," International Journal of Information Management, Elsevier, vol. 37(1), pages 1551-1562.
    5. Akinlotu Olufisayo & Cavlan Gözde Inal, 2023. "Organizational Integration, Knowledge Management, and Sustainable Entrepreneurship for SMEs in Developing Economies," Economics - The Open-Access, Open-Assessment Journal, De Gruyter, vol. 17(1), pages 1-19.
    6. Joosung Lee, 2018. "The Effects of Knowledge Sharing on Individual Creativity in Higher Education Institutions: Socio-Technical View," Administrative Sciences, MDPI, vol. 8(2), pages 1-16, June.
    7. Francesco Castagna & Piera Centobelli & Roberto Cerchione & Emilio Esposito & Eugenio Oropallo & Renato Passaro, 2020. "Customer Knowledge Management in SMEs Facing Digital Transformation," Sustainability, MDPI, vol. 12(9), pages 1-16, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jkm000:v:5:y:2009:i:1:p:46-60. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.