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Determine Factors of NFC Mobile Payment Continuous Adoption in Shopping Malls: Evidence From Indonesia

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Listed:
  • Siwei Sun

    (University of Auckland, New Zealand)

  • Fangyu Zhang

    (University of Auckland, New Zealand)

  • Kaicheng Liao

    (Tongji University, China)

  • Victor Chang

    (Aston University, UK)

Abstract

Near Field Communication (NFC) mobile payment systems allow users to utilize services through smartphones. There is insufficient literature exploring the adoption of NFC with payment scenarios in developing countries. This study aims to explore the influential factors of consumer adoption of NFC, taking payment behaviors through NFC in Indonesia as an example. One hundred forty-seven participants were enrolled in the 5-point Likert scale survey, and 124 valid samples were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that trust mediates the effect of context on consumers' continuous intention to use NFC mobile payment. Additionally, trust mediates the effect of perceived risk on consumers' continuous intention to use. The perceived ease of use and perceived usefulness have no effects on consumers' continuous intention to use. The mediating effect of religiosity has not been observed in this study. The findings can enbale service providers and local governments to offer better mobile payment services.

Suggested Citation

  • Siwei Sun & Fangyu Zhang & Kaicheng Liao & Victor Chang, 2021. "Determine Factors of NFC Mobile Payment Continuous Adoption in Shopping Malls: Evidence From Indonesia," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 12(2), pages 1-20, July.
    • Handle: RePEc:igg:jbir00:v:12:y:2021:i:2:p:1-20
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    References listed on IDEAS

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    1. Huang, Tseng-Lung & Liu, Ben S.C., 2021. "Augmented reality is human-like: How the humanizing experience inspires destination brand love," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    2. Berrin Arzu Eren, 2024. "QR code m-payment from a customer experience perspective," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(1), pages 106-121, March.

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