IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v39y2018icp20-29.html
   My bibliography  Save this article

A usability assessment of e-government websites in Sub-Saharan Africa

Author

Listed:
  • Verkijika, Silas Formunyuy
  • De Wet, Lizette

Abstract

E-government holds enormous potential for improving the administrative efficiency of public institutions, encouraging democratic governance, and building trust between citizens/private sector and governments. However, most e-government initiatives to date have failed to attain their full potential, because they are increasingly plagued by usability issues. Consequently, there have been increasing calls for evaluating the usability of e-government websites, as they are widely considered to be the primary platform for government interaction with citizens. This study, therefore, seeks to contribute to extant knowledge by evaluating the usability of e-government websites from Sub-Saharan Africa (SSA). This is particularly important as little is known about the usability of e-government websites in the region, and worst still, it is the least advanced region in terms of e-government development. This study evaluated a total of 279 e-government websites from 31 SSA countries. The findings showed that most e-government websites in SSA were characterised by poor usability. The average usability score for the websites was 36.2%, with the most usable website having a score of only 64.8%. The study also showed that the usability of e-government websites was positively associated with the E-Government Development Index (EGDI) and the E-Participation Index (EPI).

Suggested Citation

  • Verkijika, Silas Formunyuy & De Wet, Lizette, 2018. "A usability assessment of e-government websites in Sub-Saharan Africa," International Journal of Information Management, Elsevier, vol. 39(C), pages 20-29.
    • Handle: RePEc:eee:ininma:v:39:y:2018:i:c:p:20-29
    DOI: 10.1016/j.ijinfomgt.2017.11.003
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401217307934
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2017.11.003?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Karkin, Naci & Janssen, Marijn, 2014. "Evaluating websites from a public value perspective: A review of Turkish local government websites," International Journal of Information Management, Elsevier, vol. 34(3), pages 351-363.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Xue, Yan & Chen, Li & Feng, Zhiying & Huang, Yunying, 2024. "Breaking the resource curse: Heterogeneous effects of digital government," Resources Policy, Elsevier, vol. 90(C).
    2. Zhang, Yi & Kimathi, Flora A., 2022. "Exploring the stages of E-government development from public value perspective," Technology in Society, Elsevier, vol. 69(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jakaria Dasan & Fatimah Ahmedy & Shamezah Shamsul & Elia Godoong & Coswald Stephen Sipaut & Mohammad Saffree Jeffree, 2022. "Post-COVID-19 Challenges for a Sustainable Community-Based Ecotourism: A Case Study of Rural Community in Sabah, North of Borneo," SAGE Open, , vol. 12(4), pages 21582440221, December.
    2. Osama Mohammad Rababah, 2018. "Assessing the Quality of E-Services Software Using Artificial Intelligent Techniques," Modern Applied Science, Canadian Center of Science and Education, vol. 12(9), pages 242-242, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:39:y:2018:i:c:p:20-29. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.