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Mobile Marketing: The Influence of Trust and Privacy Concerns on Consumers¡¯ Purchase Intention

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  • Matthew Attahiru Gana
  • Henry Diko Koce

Abstract

The rapid proliferation of mobile phones along with the consumers¡¯ acceptance and usage has created new mobile marketing opportunities to business industry. These new technologies and communication devices emerged as new ways of conducting business known as mobile marketing. Mobile marketing allows consumers to access products and services conveniently. It has become new information and an important channel on how consumers gather, and exchange information that has created a huge potential marketing opportunities for business organizations. This development also offered marketers opportunity to promote their services and attract customers¡¯ anytime and anywhere irrespective of distance. The adoption and effective usage have been hindered by issues that bothered on consumers¡¯ trust and privacy concerns. The study found that consumer privacy risk positively influences mobile electronic marketing negatively. The study also found that consumers¡¯ trust and privacy risk will reduce the perception of risks on intention to use mobile marketing as mobile tools. It was further noted that lack of trust was found to be the major hindering factor on mobile marketing applications. To enhance consumers¡¯ trust and privacy concerns about the use of mobile marketing devices, this study suggests that personalization of services will strengthen mobile marketing among consumers¡¯. The paper is structured into three parts: introduction, literature, a conclusion which entails marketing implications and further suggestion.

Suggested Citation

  • Matthew Attahiru Gana & Henry Diko Koce, 2016. "Mobile Marketing: The Influence of Trust and Privacy Concerns on Consumers¡¯ Purchase Intention," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 8(2), pages 121-127, April.
    • Handle: RePEc:ibn:ijmsjn:v:8:y:2016:i:2:p:121-127
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    References listed on IDEAS

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    Cited by:

    1. Robert Stefko & Radovan Bacik & Richard Fedorko & Maria Olearova, 2022. "Gender-generation characteristic in relation to the customer behavior and purchasing process in terms of mobile marketing," Oeconomia Copernicana, Institute of Economic Research, vol. 13(1), pages 181-223, March.
    2. Khald S. Alatawy, 2022. "Consumers’ Purchase Intention Toward Online Health Insurance in Saudi Arabia," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 14(2), pages 121-121, December.

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    More about this item

    Keywords

    mobile marketing; promotion; customer trust; consumer privacy concerns; consumers; mobile electronic marketing;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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