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Management Competencies:Are They Related To Hotel Performance?

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  • Candace Blayney

Abstract

This research identified the capabilities used by Canadian hotel general managers during a time of economic stress and examines the relationships between capabilities and hotel performance. The instrument used in this study was the New Zealand Management Capability Index (NZIMCI) and contains eight drivers and a performance measurement. Financial management was identified as the most practiced capability. This finding coincides with other studies and agrees with the results obtained from New Zealand managers. A multiple regression analysis found two drivers within the NZIMCI were significant for hotel performance and were performance leadership and organization capability. However, these two drivers only scored as number three and five respectively out of the total of eight. Financial management, though rated as the highest, was not significant. This disconnect requires further investigation to determine which capabilities have the greatest impact on performance and how managers can prepare themselves for further stressful economic conditions

Suggested Citation

  • Candace Blayney, 2009. "Management Competencies:Are They Related To Hotel Performance?," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 2(1), pages 59-71.
    • Handle: RePEc:ibf:ijmmre:v:2:y:2009:i:1:p:59-71
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    References listed on IDEAS

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    1. Raelin, Joseph A. & Cooledge, A. Sims, 1995. "From generic to organic competencies," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 18(3), pages 24-33.
    2. May Aung, 2000. "The Accor Multinational Hotel Chain in an Emerging Market: Through the Lens of the Core Competency Concept’," The Service Industries Journal, Taylor & Francis Journals, vol. 20(3), pages 43-60, July.
    3. Jeffrey S. Conant & Michael P. Mokwa & P. Rajan Varadarajan, 1990. "Strategic types, distinctive marketing competencies and organizational performance: A multiple measures‐based study," Strategic Management Journal, Wiley Blackwell, vol. 11(5), pages 365-383, September.
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    Cited by:

    1. Aija Staškeviča, 2019. "The Importance of Competency Model Development," Acta Oeconomica Pragensia, Prague University of Economics and Business, vol. 2019(2), pages 62-71.

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    More about this item

    Keywords

    Competencies; hotel performance; tourism; performance measurement;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General

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