The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty
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- Geyskens, I. & Steenkamp, J.E.B.M. & Scheer, L.K. & Kumar, N., 1996. "The effects of trust and interdependence on relationship commitment : A trans-Atlantic study," Other publications TiSEM ef7c8d6c-963d-4ee7-8576-9, Tilburg University, School of Economics and Management.
- Simona-Mihaela TRIF, 2013. "The influence of overall satisfaction and trust on customer loyalty," Management & Marketing, Economic Publishing House, vol. 8(1), Spring.
- Iranzadeh, 2012. "Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)," Chapters, in: Kim-Soon Ng (ed.), Quality Management and Practices, IntechOpen.
- Chakravarty, Sugato & Feinberg, Richard & Rhee, Eun-Young, 2004. "Relationships and individuals' bank switching behavior," Journal of Economic Psychology, Elsevier, vol. 25(4), pages 507-527, August.
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Keywords
Customer Loyalty; Customer Satisfaction; Customer Trust; Commercial Banks;All these keywords.
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