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Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)

In: Quality Management and Practices

Author

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  • Iranzadeh

Abstract

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Suggested Citation

  • Iranzadeh, 2012. "Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)," Chapters, in: Kim-Soon Ng (ed.), Quality Management and Practices, IntechOpen.
    • Handle: RePEc:ito:pchaps:72711
    DOI: 10.5772/38641
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    File URL: https://www.intechopen.com/books/quality-management-and-practices/service-quality-dimensions-in-the-banking-industry-and-it-s-effect-on-customer-satisfaction-case-st
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    Citations

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    Cited by:

    1. Jalal Rajeh Hanaysha & Richard Jan Pech, 2018. "Brand Prestige and the Mediating Role of Word of Mouth in the Fast Food Industry," Global Business Review, International Management Institute, vol. 19(6), pages 1494-1514, December.
    2. Vithya Leninkumar, 2017. "The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 450-465, April.
    3. Lama Zalloum & Hamad Alghadeer & Nawras Nusairat, 2019. "The Effect of Using Mobile Banking Services Applications on Electronic Word of Mouth: The Mediating Role of Perceived Trust," International Business Research, Canadian Center of Science and Education, vol. 12(9), pages 62-80, September.

    More about this item

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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