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Organizational Impacts due to ISO 9001 Certified Implementation on Brazilians Cardboard Companies

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  • Glaucia Aparecida Prates
  • Jose Claudio Caraschi

Abstract

This paper presents the evaluation internal and external organizational impacts of a company that has adopted a total quality management system: ISO 9001 certification. Based on a case study, supported in bibliographic references in a cardboard sector company, the survey aims to measure and evaluate the basic concepts of quality and the certification benefits. Upon this study completion it was found that actually getting a certified ISO 9001 brings many organizational impacts and leads to overall the company improvement, as the management capacity and overall relationships, increase the customers and suppliers numbers and improved company image. So, that seeks evidence is the total quality management system influence.

Suggested Citation

  • Glaucia Aparecida Prates & Jose Claudio Caraschi, 2014. "Organizational Impacts due to ISO 9001 Certified Implementation on Brazilians Cardboard Companies," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(5), pages 500-513, May.
    • Handle: RePEc:hur:ijarbs:v:4:y:2014:i:5:p:500-513
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    References listed on IDEAS

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    1. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
    2. Climent Serrano, S., 2005. "Los Costes, Gastos, Burocracia E Incremento De Productividad Por La Certificación En La Norma Iso 9000 En La Empresas Certificadas En La Norma Iso 9000 De La Comunidad Valenciana /," Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE), Academia Europea de Dirección y Economía de la Empresa (AEDEM), vol. 11(1), pages 245-259.
    3. Singh, Prakash J., 2008. "Empirical assessment of ISO 9000 related management practices and performance relationships," International Journal of Production Economics, Elsevier, vol. 113(1), pages 40-59, May.
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