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The Generation-Based Effects of the Fear of COVID-19 on Deluxe Hotel Employees’ Responses

Author

Listed:
  • Hyosun Jung

    (Center of Converging Humanities, KyungHee University, Seoul 02447, Republic of Korea)

  • Yu Hyun Hwang

    (College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea)

  • Yoon Sik Jung

    (College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea)

  • Hye Hyun Yoon

    (College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea)

Abstract

Purpose: While the COVID-19 pandemic has presented challenges to many organizations, overcoming it has also provided an opportunity to refocus organizational sustainability. This study examined the relationship between the perceived fear of COVID-19 among deluxe hotel employees and their ages, psychological well-being, and turnover intent. It also tested the moderating effect of these employees’ sense of calling on the aforementioned relationship. Design/methodology/approach: The collected data were analyzed using Analysis MOment Structure (AMOS) and the Statistical Package for the Social Sciences (SPSS). The five hypotheses were validated using structural equation modeling and multi-group analysis. Findings: The results showed that the fear of COVID-19 was strong among young employees (Beta = −0.160) and that employees’ psychological well-being (Beta = −0.299) diminished as this fear grew. Psychological well-being negatively influenced turnover intent (Beta = −0.234). Finally, the fear of COVID-19 exerted a minimal effect on the psychological well-being of employees with a strong sense of calling.

Suggested Citation

  • Hyosun Jung & Yu Hyun Hwang & Yoon Sik Jung & Hye Hyun Yoon, 2024. "The Generation-Based Effects of the Fear of COVID-19 on Deluxe Hotel Employees’ Responses," Sustainability, MDPI, vol. 16(22), pages 1-17, November.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:22:p:9674-:d:1515357
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    References listed on IDEAS

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    1. Osman M. Karatepe & Mehmet Bahri Saydam & Fevzi Okumus, 2021. "COVID-19, mental health problems, and their detrimental effects on hotel employees’ propensity to be late for work, absenteeism, and life satisfaction," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(7), pages 934-951, April.
    2. Cuiyan Wang & Riyu Pan & Xiaoyang Wan & Yilin Tan & Linkang Xu & Cyrus S. Ho & Roger C. Ho, 2020. "Immediate Psychological Responses and Associated Factors during the Initial Stage of the 2019 Coronavirus Disease (COVID-19) Epidemic among the General Population in China," IJERPH, MDPI, vol. 17(5), pages 1-25, March.
    3. Muhammad Adeel Ahmed & Rizwan Jouhar & Naseer Ahmed & Samira Adnan & Marziya Aftab & Muhammad Sohail Zafar & Zohaib Khurshid, 2020. "Fear and Practice Modifications among Dentists to Combat Novel Coronavirus Disease (COVID-19) Outbreak," IJERPH, MDPI, vol. 17(8), pages 1-11, April.
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