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COVID-19, mental health problems, and their detrimental effects on hotel employees’ propensity to be late for work, absenteeism, and life satisfaction

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  • Osman M. Karatepe
  • Mehmet Bahri Saydam
  • Fevzi Okumus

Abstract

The extant literature is bereft of evidence about the detrimental outcomes of the COVID-19 pandemic on hotel employees’ mental health (MH) and work and nonwork outcomes. Therefore, our paper examines MH problems as a mediator of the effect of COVID-19 as a stressor on propensity to be late for work (PLW) and absenteeism, as well as life satisfaction (LS). One hundred and fifty-one employees in two national five-star hotels in Turkey completed Web-based surveys. The previously mentioned linkages were gauged via structural equation modelling. Study results reveal that employees who are at risk of getting infected by COVID-19 are beset with MH problems at elevated levels. These employees in turn exhibit PLW and absences from work and display low levels of LS. The results further demonstrate that the threat of COVID-19 triggers employees’ absenteeism. Our paper provides theoretical implications and recommendations for managers in the hospitality industry.

Suggested Citation

  • Osman M. Karatepe & Mehmet Bahri Saydam & Fevzi Okumus, 2021. "COVID-19, mental health problems, and their detrimental effects on hotel employees’ propensity to be late for work, absenteeism, and life satisfaction," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(7), pages 934-951, April.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:7:p:934-951
    DOI: 10.1080/13683500.2021.1884665
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    Cited by:

    1. Anita Padmanabhanunni & Tyrone B. Pretorius & Serena Ann Isaacs, 2023. "Satisfied with Life? The Protective Function of Life Satisfaction in the Relationship between Perceived Stress and Negative Mental Health Outcomes," IJERPH, MDPI, vol. 20(18), pages 1-11, September.
    2. Dr. Sara Sarwari & Tanvir Ahmed Minar, 2024. "Covid 19: Resilience-Building Strategies for Elevating Customer Satisfaction in the Luxury Hotel Industry," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(4), pages 940-959, April.
    3. Ibrahim A. Elshaer & Mohamed Algezawy & Mohanad M. S. Ghaleb & Shaimaa A. Mohamed & Alaa M. S. Azazz, 2023. "The Impact of Social Loafing on Turnover Intention for Tourism Employees Post COVID-19: The Mediating Role of Mental Health," IJERPH, MDPI, vol. 20(9), pages 1-16, May.

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