IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i14p6033-d1435476.html
   My bibliography  Save this article

The Relationship between Smart Working and Workplace Social Capital: An Italian Case Study on Work Sustainability

Author

Listed:
  • Chiara D’Angelo

    (Psychology Department, Università Cattolica del Sacro Cuore, 25121 Brescia, Italy)

  • Alice Negro

    (Psychology Department, Università Cattolica del Sacro Cuore, 25121 Brescia, Italy)

  • Irene Cassarino

    (The Doers SRL, 10121 Torino, Italy)

Abstract

The post-pandemic era is characterized by the diffusion of smart working. A review of the scientific literature reveals studies that deepen the understanding of how smart working is linked to people’s well-being. Meanwhile, the literature refers to social capital within organizations as working social capital (WSC) and highlights its different dimensions, which have repercussions on both individual and organizational levels. The present study aims to investigate the relationship between these two constructs. The chosen methodology is a case study of an Italian company (“the Company”). The case study methodology does not aim to generalize results, but rather to provide a detailed and in-depth analysis of a specific context and process. The tool used is a semi-structured interview with all 13 members of the Company. The interviews were examined via thematic analysis. Data analysis was conducted using the software NVivo and both a top-down process from theoretical references and a bottom-up process following the IPA technique. Several themes emerged. The main benefits include flexible work schedules and locations, increased autonomy and comfort, work–life balance, well-being, higher productivity, and efficiency. On the other hand, the main difficulties include social isolation, lack of human contact, increased stress, overwork, the absence of fruitful informal relationships, and the uneasy inclusion of juniors. The impact of these changes on the workplace social capital of the Company is related, in both positive and negative ways, to the bonds between colleagues and clients, employees’ sense of belonging to the Company, new employee engagement, and the need for casual informal relations. From the interviews also emerged how smart working is closely linked to environmental sustainability (reduced pollution) and governance (reduced costs of commuting and workspaces). Introducing the relationship between smart working and WSC broadens the perspective to include social sustainability (physical and mental health, well-being and quality of life) as well. The challenge awaiting companies around the world is to establish a balance between smart working and protecting the dimensions of social capital.

Suggested Citation

  • Chiara D’Angelo & Alice Negro & Irene Cassarino, 2024. "The Relationship between Smart Working and Workplace Social Capital: An Italian Case Study on Work Sustainability," Sustainability, MDPI, vol. 16(14), pages 1-14, July.
  • Handle: RePEc:gam:jsusta:v:16:y:2024:i:14:p:6033-:d:1435476
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/14/6033/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/16/14/6033/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. John Hopkins & Anne Bardoel, 2023. "The Future Is Hybrid: How Organisations Are Designing and Supporting Sustainable Hybrid Work Models in Post-Pandemic Australia," Sustainability, MDPI, vol. 15(4), pages 1-21, February.
    2. Alexander W. Bartik & Zoe B. Cullen & Edward L. Glaeser & Michael Luca & Christopher T. Stanton, 2020. "What Jobs are Being Done at Home During the Covid-19 Crisis? Evidence from Firm-Level Surveys," NBER Working Papers 27422, National Bureau of Economic Research, Inc.
    3. Christine Ipsen & Marc van Veldhoven & Kathrin Kirchner & John Paulin Hansen, 2021. "Six Key Advantages and Disadvantages of Working from Home in Europe during COVID-19," IJERPH, MDPI, vol. 18(4), pages 1-17, February.
    4. Andreas Tsounis & Despoina Xanthopoulou & Evangelia Demerouti & Konstantinos Kafetsios & Ioannis Tsaousis, 2023. "Workplace Social Capital: Redefining and Measuring the Construct," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 165(2), pages 555-583, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Christian Kagerl & Julia Starzetz, 2023. "Working from home for good? Lessons learned from the COVID-19 pandemic and what this means for the future of work," Journal of Business Economics, Springer, vol. 93(1), pages 229-265, January.
    2. Matus Barath & Dusana Alshatti Schmidt, 2022. "Offices after the COVID-19 Pandemic and Changes in Perception of Flexible Office Space," Sustainability, MDPI, vol. 14(18), pages 1-17, September.
    3. Graham, James & Ozbilgin, Murat, 2021. "Age, industry, and unemployment risk during a pandemic lockdown," Journal of Economic Dynamics and Control, Elsevier, vol. 133(C).
    4. de Palma, André & Vosough, Shaghayegh & Liao, Feixiong, 2022. "An overview of effects of COVID-19 on mobility and lifestyle: 18 months since the outbreak," Transportation Research Part A: Policy and Practice, Elsevier, vol. 159(C), pages 372-397.
    5. Nicolai J. Foss, 2021. "The Impact of the Covid‐19 Pandemic on Firms’ Organizational Designs," Journal of Management Studies, Wiley Blackwell, vol. 58(1), pages 270-274, January.
    6. John Gathergood & Fabian Gunzinger & Benedict Guttman-Kenney & Edika Quispe-Torreblanca & Neil Stewart, 2020. "Levelling Down and the COVID-19 Lockdowns: Uneven Regional Recovery in UK Consumer Spending," Papers 2012.09336, arXiv.org, revised Dec 2020.
    7. Vij, Akshay & Souza, Flavio F. & Barrie, Helen & Anilan, V. & Sarmiento, Sergio & Washington, Lynette, 2023. "Employee preferences for working from home in Australia," Journal of Economic Behavior & Organization, Elsevier, vol. 214(C), pages 782-800.
    8. Jinjia Liang & Tomio Miwa & Takayuki Morikawa, 2023. "Preferences and Expectations of Japanese Employees toward Telecommuting Frequency in the Post-Pandemic Era," Sustainability, MDPI, vol. 15(16), pages 1-16, August.
    9. Ting Zhang & Dan Gerlowski & Zoltan Acs, 2022. "Working from home: small business performance and the COVID-19 pandemic," Small Business Economics, Springer, vol. 58(2), pages 611-636, February.
    10. Abel Brodeur & David Gray & Anik Islam & Suraiya Bhuiyan, 2021. "A literature review of the economics of COVID‐19," Journal of Economic Surveys, Wiley Blackwell, vol. 35(4), pages 1007-1044, September.
    11. Barrero, Jose Maria & Bloom, Nick & Davis, Steven J., 2020. "Why Working From Home Will Stick," SocArXiv wfdbe, Center for Open Science.
    12. Masayuki Morikawa, 2023. "Productivity dynamics of remote work during the COVID‐19 pandemic," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 62(3), pages 317-331, July.
    13. Nicholas Bloom & Philip Bunn & Paul Mizen & Pawel Smietanka & Gregory Thwaites, 2020. "The Impact of Covid-19 on Productivity," NBER Working Papers 28233, National Bureau of Economic Research, Inc.
    14. Pablo Zarate & Mathias Dolls & Steven J. Davis & Nicholas Bloom & Jose Maria Barrero & Cevat Giray Aksoy, 2024. "Why Does Working from Home Vary Across Countries and People?," NBER Working Papers 32374, National Bureau of Economic Research, Inc.
    15. Eiji Yamamura & Yoshiro Tsustsui, 2021. "School closures and mental health during the COVID-19 pandemic in Japan," Journal of Population Economics, Springer;European Society for Population Economics, vol. 34(4), pages 1261-1298, October.
    16. Stefania Angela Di Fusco & Antonella Spinelli & Lorenzo Castello & Edoardo Mocini & Michele Massimo Gulizia & Fabrizio Oliva & Domenico Gabrielli & Giuseppe Imperoli & Furio Colivicchi, 2021. "Impact of Working from Home on Cardiovascular Health: An Emerging Issue with the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(22), pages 1-12, November.
    17. Julia Darby & Stuart McIntyre & Graeme Roy, 2022. "What can analysis of 47 million job advertisements tell us about how opportunities for homeworking are evolving in the United Kingdom?," Industrial Relations Journal, Wiley Blackwell, vol. 53(4), pages 281-302, July.
    18. Bighelli, Tommaso & Lalinsky, Tibor & Vanhala, Juuso, 2023. "Cross-country evidence on the allocation of COVID-19 government subsidies and consequences for productivity," Journal of the Japanese and International Economies, Elsevier, vol. 68(C).
    19. Abrardi Laura & Grinza Elena & Manello Alessandro & Porta Flavio, 2022. "Work From Home Arrangements and Organizational Performance in Italian SMEs: Evidence from the COVID-19 Pandemic," Working papers 076, Department of Economics, Social Studies, Applied Mathematics and Statistics (Dipartimento di Scienze Economico-Sociali e Matematico-Statistiche), University of Torino.
    20. Serdar Kabaca & Kerem Tuzcuoglu, 2023. "Supply Drivers of US Inflation Since the COVID-19 Pandemic," Staff Working Papers 23-19, Bank of Canada.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:14:p:6033-:d:1435476. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.