Emotional Value in Online Education: A Framework for Service Touchpoint Assessment
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- Mengfan Li & Ting Wang & Wei Lu & Mengke Wang, 2022. "Optimizing the Systematic Characteristics of Online Learning Systems to Enhance the Continuance Intention of Chinese College Students," Sustainability, MDPI, vol. 14(18), pages 1-17, September.
- Tinggui Chen & Lijuan Peng & Bailu Jing & Chenyue Wu & Jianjun Yang & Guodong Cong, 2020. "The Impact of the COVID-19 Pandemic on User Experience with Online Education Platforms in China," Sustainability, MDPI, vol. 12(18), pages 1-31, September.
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Keywords
emotional valence; online education; service evaluation; service touchpoint;All these keywords.
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