IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i7p4132-d783638.html
   My bibliography  Save this article

A Storytelling Methodology to Facilitate User-Centered Co-Ideation between Scientists and Designers

Author

Listed:
  • Elise Talgorn

    (Philips Experience Design, Royal Philips, 5656 AE Eindhoven, The Netherlands
    Faculty of Industrial Design Engineering, Delft University of Technology, 2628 CE Delft, The Netherlands)

  • Monique Hendriks

    (Philips Research, Royal Philips, 5656 AE Eindhoven, The Netherlands
    Department of Industrial Engineering and Innovation Sciences, Eindhoven University of Technology, 5600 MB Eindhoven, The Netherlands)

  • Luc Geurts

    (Philips Experience Design, Royal Philips, 5656 AE Eindhoven, The Netherlands)

  • Conny Bakker

    (Faculty of Industrial Design Engineering, Delft University of Technology, 2628 CE Delft, The Netherlands)

Abstract

Successful implementation of sustainable innovation requires strong collaborative ecosystems. In particular, collaboration between scientific and people-centered expertise (e.g., designers) is essential to bring technical innovation through contextualized, meaningful and attractive experiences. However, in practice, these types of expertise are siloed and struggle to communicate and think together. We present a creative design method based on participatory story building to support collaborative user-centered ideation between technology scientists and designers. The core of the method is a new story creation model, the three-tension framework, that facilitates the exploration of users’ experiences and needs during ideation. To evaluate the method’s effectiveness, we conducted open-ended interviews with participants. We found that the method facilitates the expression of different perspectives and outside-the-box creative thinking. An originality and strength of our method is that it favors the discovery of new issues and pain points—rather than only solutions. This, combined with idea enrichment by multidisciplinary expertise, contributes to generating ideas in a broader range of application areas than usual. Our results indicate that participatory storytelling has the potential to facilitate multidisciplinary collaboration and to bring user-centered thinking to non-design stakeholders in order to envision user needs in future scenarios and new ecosystems.

Suggested Citation

  • Elise Talgorn & Monique Hendriks & Luc Geurts & Conny Bakker, 2022. "A Storytelling Methodology to Facilitate User-Centered Co-Ideation between Scientists and Designers," Sustainability, MDPI, vol. 14(7), pages 1-31, March.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:7:p:4132-:d:783638
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/7/4132/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/7/4132/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kirchherr, Julian & Piscicelli, Laura & Bour, Ruben & Kostense-Smit, Erica & Muller, Jennifer & Huibrechtse-Truijens, Anne & Hekkert, Marko, 2018. "Barriers to the Circular Economy: Evidence From the European Union (EU)," Ecological Economics, Elsevier, vol. 150(C), pages 264-272.
    2. Emma Puerari & Jotte I. J. C. De Koning & Timo Von Wirth & Philip M. Karré & Ingrid J. Mulder & Derk A. Loorbach, 2018. "Co-Creation Dynamics in Urban Living Labs," Sustainability, MDPI, vol. 10(6), pages 1-18, June.
    3. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
    4. Armand Hatchuel & Pascal Le Masson & Benoit Weil, 2011. "Teaching innovative design reasoning: How concept-knowledge theory can help overcome fixation effects," Post-Print hal-00660245, HAL.
    5. Schulze, Anja & Hoegl, Martin, 2008. "Organizational knowledge creation and the generation of new product ideas: A behavioral approach," Research Policy, Elsevier, vol. 37(10), pages 1742-1750, December.
    6. Sergio Barile & Mara Grimaldi & Francesca Loia & Carlo Alessandro Sirianni, 2020. "Technology, Value Co-Creation and Innovation in Service Ecosystems: Toward Sustainable Co-Innovation," Sustainability, MDPI, vol. 12(7), pages 1-25, April.
    7. Oskar Rexfelt & Anneli Selvefors, 2021. "The Use2Use Design Toolkit—Tools for User-Centred Circular Design," Sustainability, MDPI, vol. 13(10), pages 1-18, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rohit Agrawal & Vishal A. Wankhede & Anil Kumar & Sunil Luthra, 2021. "Analysing the roadblocks of circular economy adoption in the automobile sector: Reducing waste and environmental perspectives," Business Strategy and the Environment, Wiley Blackwell, vol. 30(2), pages 1051-1066, February.
    2. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
    3. German Arana‐Landin & Waleska Sigüenza & Beñat Landeta‐Manzano & Iker Laskurain‐Iturbe, 2024. "Circular economy: On the road to ISO 59000 family of standards," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 1977-2009, May.
    4. Francesca Gennari, 2023. "The transition towards a circular economy. A framework for SMEs," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(4), pages 1423-1457, December.
    5. P. Giovani Palafox-Alcantar & Dexter V. L. Hunt & Chris D. F. Rogers, 2020. "A Hybrid Methodology to Study Stakeholder Cooperation in Circular Economy Waste Management of Cities," Energies, MDPI, vol. 13(7), pages 1-30, April.
    6. Durán-Romero, Gemma & López, Ana M. & Beliaeva, Tatiana & Ferasso, Marcos & Garonne, Christophe & Jones, Paul, 2020. "Bridging the gap between circular economy and climate change mitigation policies through eco-innovations and Quintuple Helix Model," Technological Forecasting and Social Change, Elsevier, vol. 160(C).
    7. Julian Lauten-Weiss & Stephan Ramesohl, 2021. "The Circular Business Framework for Building, Developing and Steering Businesses in the Circular Economy," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
    8. Das, Kallol & Patel, Jayesh D. & Sharma, Anuj & Shukla, Yupal, 2023. "Creativity in marketing: Examining the intellectual structure using scientometric analysis and topic modeling," Journal of Business Research, Elsevier, vol. 154(C).
    9. Patricia van Loon & Luk N. Van Wassenhove & Ales Mihelic, 2022. "Designing a circular business strategy: 7 years of evolution at a large washing machine manufacturer," Business Strategy and the Environment, Wiley Blackwell, vol. 31(3), pages 1030-1041, March.
    10. Lindsay P. Galway & Charles Z. Levkoe & Rachel L. W. Portinga & Kathryn Milun, 2021. "A Scoping Review Examining Governance, Co-Creation, and Social and Ecological Justice in Living Labs Literature," Challenges, MDPI, vol. 13(1), pages 1-16, December.
    11. Abderahman Rejeb & Karim Rejeb & Suhaiza Zailani & Yasanur Kayikci & John G. Keogh, 2023. "Examining Knowledge Diffusion in the Circular Economy Domain: a Main Path Analysis," Circular Economy and Sustainability, Springer, vol. 3(1), pages 125-166, March.
    12. D. D’Amato, 2021. "Sustainability Narratives as Transformative Solution Pathways: Zooming in on the Circular Economy," Circular Economy and Sustainability, Springer, vol. 1(1), pages 231-242, June.
    13. Vibeke Grupe Larsen & Valentina Antoniucci & Nicola Tollin & Peter Andreas Sattrup & Krister Jens & Morten Birkved & Tine Holmboe & Giuliano Marella, 2023. "A Methodological Framework to Foster Social Value Creation in Architectural Practice," Sustainability, MDPI, vol. 15(3), pages 1-25, January.
    14. Zhanna A. Mingaleva & Lyudmila N. Deputatova & Nikolay B. Akatov & Yurii V. Starkov & Elena Mitrofanova, 2019. "Application of HADI-cycle for providing sustainability of processes of knowledge and innovation," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(2), pages 1628-1640, December.
    15. Wei-Shong Lin & Jui-Ling Huang & Margaret L. Sheng, 2014. "How the Organizational Goals Affect Knowledge Management," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 3(1), pages 3-22.
    16. Barry L. Bayus, 2013. "Crowdsourcing New Product Ideas over Time: An Analysis of the Dell IdeaStorm Community," Management Science, INFORMS, vol. 59(1), pages 226-244, June.
    17. Jose García‐Quevedo & Elisenda Jové‐Llopis & Ester Martínez‐Ros, 2020. "Barriers to the circular economy in European small and medium‐sized firms," Business Strategy and the Environment, Wiley Blackwell, vol. 29(6), pages 2450-2464, September.
    18. Jeff Mangers & Meysam Minoufekr & Peter Plapper & Sri Kolla, 2021. "An Innovative Strategy Allowing a Holistic System Change towards Circular Economy within Supply-Chains," Energies, MDPI, vol. 14(14), pages 1-17, July.
    19. Germán López Pérez & Isabel María García Sánchez & José Luis Zafra Gómez, 2024. "A systematic literature review and bibliometric analysis of eco‐innovation on financial performance: Identifying barriers and drivers," Business Strategy and the Environment, Wiley Blackwell, vol. 33(2), pages 1321-1340, February.
    20. Graziela Darla Araujo Galvão & Steve Evans & Paulo Sergio Scoleze Ferrer & Marly Monteiro de Carvalho, 2022. "Circular business model: Breaking down barriers towards sustainable development," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1504-1524, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:7:p:4132-:d:783638. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.