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Course of Values of Key Performance Indicators in City Hotels during the COVID-19 Pandemic: Poland Case Study

Author

Listed:
  • Monika Widz

    (Department of Regional Geography and Tourism, Faculty of Earth Sciences and Spatial Management, Maria Curie-Skłodowska University, 20-718 Lublin, Poland)

  • Renata Krukowska

    (Department of Regional Geography and Tourism, Faculty of Earth Sciences and Spatial Management, Maria Curie-Skłodowska University, 20-718 Lublin, Poland)

  • Bartłomiej Walas

    (Faculty of Tourism and Recreation, University College of Tourism and Ecology, 34-200 Sucha Beskidzka, Poland)

  • Zygmunt Kruczek

    (Institute of Tourism, Faculty of Tourism and Recreation, University School of Physical Education in Krakow, 31-571 Krakow, Poland)

Abstract

The main goal of this article is to assess the functioning of hotels during the crisis caused by the COVID-19 pandemic. The analysis was carried out on the basis of selected Key Performance Indicators (KPI) in hotels in Polish cities (Kraków; Poznań; Tri-City: Gdańsk, Gdynia, Sopot; Warsaw; Wrocław). The time range of the analysis covers the whole period of the COVID-19 pandemic in Poland (March 2020–February 2022) with data for 2019—before the outbreak of the pandemic. The analysis of the collected results of OCC, ADR, and RevPAR generally indicates instability of the basic economic indicators dependent not only on the demand limited by the pandemic restrictions but also on the type of tourism prevailing in individual cities. There is a difference between the hotel industry in cities, based mainly on foreign guests and business tourism, and the hotel industry in tourist/coastal regions, which are dominated by leisure tourism. During the greatest restrictions, hotels in Poland recorded huge drops in KPIs: a 95% drop in OCC and RevPAR. It was also found that the instability of demand during the pandemic and rapid changes in the values of the indicators prove the need for greater use of KPI benchmarks.

Suggested Citation

  • Monika Widz & Renata Krukowska & Bartłomiej Walas & Zygmunt Kruczek, 2022. "Course of Values of Key Performance Indicators in City Hotels during the COVID-19 Pandemic: Poland Case Study," Sustainability, MDPI, vol. 14(19), pages 1-16, September.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:19:p:12454-:d:929926
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    References listed on IDEAS

    as
    1. Chia-Lin Chang & Michael McAleer & Vicente Ramos, 2020. "A Charter for Sustainable Tourism after COVID-19," Sustainability, MDPI, vol. 12(9), pages 1-4, May.
    2. Tomasz Napierała & Katarzyna Leśniewska-Napierała & Rafał Burski, 2020. "Impact of Geographic Distribution of COVID-19 Cases on Hotels’ Performances: Case of Polish Cities," Sustainability, MDPI, vol. 12(11), pages 1-18, June.
    3. Arash Shahin & M. Ali Mahbod, 2007. "Prioritization of key performance indicators," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(3), pages 226-240, March.
    Full references (including those not matched with items on IDEAS)

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