IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i18p11740-d918638.html
   My bibliography  Save this article

A Feedback Analysis Automation Using Business Intelligence Technology in Companies Organizing Urban Public Transport

Author

Listed:
  • Michał Bańka

    (Faculty of Mechanical and Industrial Engineering, Warsaw University of Technology, Narbutta 85 Str., 02-524 Warsaw, Poland)

  • Jakub Daniłowski

    (Faculty of Mechanical and Industrial Engineering, Warsaw University of Technology, Narbutta 85 Str., 02-524 Warsaw, Poland)

  • Mirosław Czerliński

    (Faculty of Transport, Warsaw University of Technology, Koszykowa 75 Str., 00-662 Warsaw, Poland)

  • Jakub Murawski

    (Faculty of Transport, Warsaw University of Technology, Koszykowa 75 Str., 00-662 Warsaw, Poland)

  • Renata Żochowska

    (Faculty of Transport and Aviation Engineering, Silesian University of Technology, Krasińskiego 8 Str., 40-019 Katowice, Poland)

  • Aleksander Sobota

    (Faculty of Transport and Aviation Engineering, Silesian University of Technology, Krasińskiego 8 Str., 40-019 Katowice, Poland)

Abstract

In companies organizing urban public transport, passengers’ feedback is usually collected personally, by phone, by e-mail, or via the Internet. Business Intelligence tools enable this process by automating the data flow between systems used to collect, process, and analyse data by applying analytical Business Intelligence tools. The most important advantage resulting from implementing the tool is facilitating contact between the company and passengers, which allows for an immediate response to the information reported by passengers by introducing the changes in passenger service offered by the company. Another advantage of the discussed tools is the ability to analyse the collected data quickly and easily. Due to the low implementation costs, the developed tool is dedicated mainly to the companies organizing urban public transport. The article presents an example of the use of Power BI tools in the Metropolitan Transport Authority, a company that is the largest organizer of public transport in Poland.

Suggested Citation

  • Michał Bańka & Jakub Daniłowski & Mirosław Czerliński & Jakub Murawski & Renata Żochowska & Aleksander Sobota, 2022. "A Feedback Analysis Automation Using Business Intelligence Technology in Companies Organizing Urban Public Transport," Sustainability, MDPI, vol. 14(18), pages 1-26, September.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:18:p:11740-:d:918638
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/18/11740/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/18/11740/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Mariusz Izdebski & Marianna Jacyna, 2021. "An Efficient Hybrid Algorithm for Energy Expenditure Estimation for Electric Vehicles in Urban Service Enterprises," Energies, MDPI, vol. 14(7), pages 1-23, April.
    2. Marianna Jacyna & Renata Żochowska & Aleksander Sobota & Mariusz Wasiak, 2021. "Scenario Analyses of Exhaust Emissions Reduction through the Introduction of Electric Vehicles into the City," Energies, MDPI, vol. 14(7), pages 1-33, April.
    3. Selamat, Moch Akbar & Windasari, Nila Armelia, 2021. "Chatbot for SMEs: Integrating customer and business owner perspectives," Technology in Society, Elsevier, vol. 66(C).
    4. Swani, Kunal & Milne, George R., 2017. "Evaluating Facebook brand content popularity for service versus goods offerings," Journal of Business Research, Elsevier, vol. 79(C), pages 123-133.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Norbert Chamier-Gliszczynski & Grzegorz Trzmiel & Jarosław Jajczyk & Aleksandra Juszczak & Waldemar Woźniak & Mariusz Wasiak & Robert Wojtachnik & Krzysztof Santarek, 2023. "The Influence of Distributed Generation on the Operation of the Power System, Based on the Example of PV Micro-Installations," Energies, MDPI, vol. 16(3), pages 1-29, January.
    2. Mary Beth McCabe & Richard Weaver, 2018. "Social Media Marketing Strategies For Educational Programs," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 12(2), pages 53-62.
    3. Kunal Swani & Lauren I. Labrecque, 2020. "Like, Comment, or Share? Self-presentation vs. brand relationships as drivers of social media engagement choices," Marketing Letters, Springer, vol. 31(2), pages 279-298, September.
    4. Baabdullah, Abdullah M. & Alalwan, Ali Abdallah & Algharabat, Raed S. & Metri, Bhimaraya & Rana, Nripendra P., 2022. "Virtual agents and flow experience: An empirical examination of AI-powered chatbots," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    5. Nisreen Ameen & Jyoti Choudrie & Paul Jones & Amitabh Anand, 2022. "Innovative Technologies and Small-Medium Sized Enterprises in Times of Crisis," Information Systems Frontiers, Springer, vol. 24(4), pages 1055-1060, August.
    6. Izdebski, Mariusz & Jacyna-Gołda, Ilona & Gołda, Paweł, 2022. "Minimisation of the probability of serious road accidents in the transport of dangerous goods," Reliability Engineering and System Safety, Elsevier, vol. 217(C).
    7. Fei Ma & Yujie Zhu & Kum Fai Yuen & Qipeng Sun & Haonan He & Xiaobo Xu & Zhen Shang & Yan Xu, 2022. "Exploring the Spatiotemporal Evolution and Sustainable Driving Factors of Information Flow Network: A Public Search Attention Perspective," IJERPH, MDPI, vol. 19(1), pages 1-25, January.
    8. Agnieszka Merkisz-Guranowska & Natalya Shramenko & Marcin Kiciński & Vladyslav Shramenko, 2023. "Simulation Model for Operational Planning of City Cargo Transportation by Trams in Conditions of Stochastic Demand," Energies, MDPI, vol. 16(10), pages 1-20, May.
    9. Tafesse, Wondwesen, 2021. "Communicating crowdfunding campaigns: How message strategy, vivid media use and product type influence campaign success," Journal of Business Research, Elsevier, vol. 127(C), pages 252-263.
    10. Piotr Pryciński & Róża Wawryszczuk & Jarosław Korzeb & Piotr Pielecha, 2023. "Indicator Method for Determining the Emissivity of Road Transport Means from the Point of Supplied Energy," Energies, MDPI, vol. 16(12), pages 1-22, June.
    11. Azer, Jaylan & Ranaweera, Chatura, 2022. "Former customers’ E-WOM in social media platforms: An investigation of motives, network size and social ties," Journal of Business Research, Elsevier, vol. 146(C), pages 118-133.
    12. Ming Wang & Jaewon Choi, 2022. "How Web Content Types Improve Consumer Engagement through Scarcity and Interactivity of Mobile Commerce?," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
    13. Haziri Fortesa & Chovancová Miloslava & Fetahu Faton, 2019. "Game mechanics and aesthetics differences for tangible and intangible goods provided via social media," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 13(1), pages 772-783, May.
    14. Mark Anthony Camilleri & Ciro Troise, 2023. "Live support by chatbots with artificial intelligence: A future research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 61-80, March.
    15. Ing. Ludov�t Nasti�in, 2021. "Brand Engagement in the Light of Post Content Type on the Facebook Platform in the Selected Industry," GATR Journals jmmr266, Global Academy of Training and Research (GATR) Enterprise.
    16. Sebastian Grzesiak & Adam Sulich, 2022. "Car Engines Comparative Analysis: Sustainable Approach," Energies, MDPI, vol. 15(14), pages 1-15, July.
    17. Grzegorz Karoń, 2022. "Energy in Smart Urban Transportation with Systemic Use of Electric Vehicles," Energies, MDPI, vol. 15(15), pages 1-5, August.
    18. Ghouri, Arsalan Mujahid & Mani, Venkatesh & Haq, Mirza Amin ul & Kamble, Sachin S., 2022. "The micro foundations of social media use: Artificial intelligence integrated routine model," Journal of Business Research, Elsevier, vol. 144(C), pages 80-92.
    19. Sebastian Szymon Grzesiak & Adam Sulich, 2023. "Electromobility: Logistics and Business Ecosystem Perspectives Review," Energies, MDPI, vol. 16(21), pages 1-27, October.
    20. Maria Cieśla & Elżbieta Macioszek, 2022. "The Perspective Projects Promoting Sustainable Mobility by Active Travel to School on the Example of the Southern Poland Region," Sustainability, MDPI, vol. 14(16), pages 1-18, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:18:p:11740-:d:918638. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.