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A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality

Author

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  • Hugo Palácios

    (CinTurs—Research Centre for Tourism, Sustainability and Well-Being, Faculty of Economics, University of Algarve, Campus de Gambelas, Edifício 9, 8005-139 Faro, Portugal)

  • Helena de Almeida

    (CinTurs—Research Centre for Tourism, Sustainability and Well-Being, Faculty of Economics, University of Algarve, Campus de Gambelas, Edifício 9, 8005-139 Faro, Portugal)

  • Maria José Sousa

    (CinTurs—Research Centre for Tourism, Sustainability and Well-Being, ISCTE—University Institute of Lisbon, Avenida das Forças Armadas, 1649-026 Lisboa, Portugal)

Abstract

The purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journals, 17 countries, and indexed with 241 authors keywords. The “International Journal of Contemporary Hospitality Management” presents the most considerable accumulated growth of the hospitality service climate articles. The content analysis showed a total sample with 3519 customers and 23,068 employees, and all include women and men. The studies were carried out mainly in Asia. The research trend topics revealed that performance is one of the most crucial link factors, and keywords such as service climate, performance, antecedents, and perceptions are closely related. Finally, it is essential to highlight that the new trends are related to technology, industrial revolution 4.0, big data, and HR analytics.

Suggested Citation

  • Hugo Palácios & Helena de Almeida & Maria José Sousa, 2021. "A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality," Sustainability, MDPI, vol. 13(21), pages 1-27, November.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:21:p:12214-:d:672848
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