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Unveiling Island Tourism in Cape Verde through Online Reviews

Author

Listed:
  • Cristina Oliveira

    (Instituto Universitário de Lisboa (ISCTE-IUL), ISTAR, 1649-026 Lisboa, Portugal)

  • Paulo Rita

    (NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, 1070-312 Lisboa, Portugal)

  • Sérgio Moro

    (Instituto Universitário de Lisboa (ISCTE-IUL), ISTAR, 1649-026 Lisboa, Portugal)

Abstract

This paper is focused on research addressing a large quantity of data extracted from online reviews written by tourists visiting islands. These were extracted from TripAdvisor regarding island tourist destinations since there is a gap in the scientific literature using this approach on island tourism. The Islands of the Sun, Boa Vista and Sal, of Cape Verde, a Small Island Developing State (SIDS), were the targets of this investigation. After applying text mining to a large dataset, results are discussed, including from the perspectives of hotels, restaurants, and tourist attractions. For example, the beach is the main tourist attraction in both islands, but whereas in Boa Vista, tours on quad bikes constitute a major tourist activity, its equivalent in Sal is actually diving. The location of hotels near the beach is a big plus for tourists who also emphasize their human interaction with staff members in both hotels and restaurants.

Suggested Citation

  • Cristina Oliveira & Paulo Rita & Sérgio Moro, 2021. "Unveiling Island Tourism in Cape Verde through Online Reviews," Sustainability, MDPI, vol. 13(15), pages 1-14, July.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:15:p:8167-:d:598756
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    References listed on IDEAS

    as
    1. Pratt, Stephen, 2015. "The economic impact of tourism in SIDS," Annals of Tourism Research, Elsevier, vol. 52(C), pages 148-160.
    2. María Santana-Gallego & Francisco Ledesma-Rodríguez & Jorge V. Pérez-Rodríguez, 2011. "Tourism and Trade in Small Island Regions: The Case of the Canary Islands," Tourism Economics, , vol. 17(1), pages 107-125, February.
    3. Grün, Bettina & Hornik, Kurt, 2011. "topicmodels: An R Package for Fitting Topic Models," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 40(i13).
    4. Xiang, Zheng & Du, Qianzhou & Ma, Yufeng & Fan, Weiguo, 2017. "A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism," Tourism Management, Elsevier, vol. 58(C), pages 51-65.
    5. Moro, Sérgio & Rita, Paulo & Cortez, Paulo, 2017. "A text mining approach to analyzing Annals literature," Annals of Tourism Research, Elsevier, vol. 66(C), pages 208-210.
    6. Ana Isabel Moniz, 2012. "A Dynamic Analysis of Repeat Visitors," Tourism Economics, , vol. 18(3), pages 505-517, June.
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    Cited by:

    1. Ariana Furtado & Ricardo F. Ramos & Bruno Maia & Joana Martinho Costa, 2022. "Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands," Sustainability, MDPI, vol. 14(5), pages 1-13, February.

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