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The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model

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  • Wenjuan Li

    (School of Public Management and Public Policy, Tsinghua University, Beijing 100084, China
    Centre for Crisis Management Research, Tsinghua University, Beijing 100084, China
    Centre for Social Risk Assessment in China, Tsinghua University, Beijing 100084, China)

Abstract

This research particularly aims to investigate how trust and perceived risk influence citizens’ e-government adoption. The findings of the study reveal that citizens’ trust of the government (TOG) and trust of the internet (TOI) positively affect citizens’ e-government adoption (EGA); perceived risk (PR) is negatively associated with citizens’ EGA. Interestingly, this study also demonstrates the negative moderating effect of PR on the relationship between TOG and EGA, TOI and EGA. The results also indicate that performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitation conditions (FC) influence citizens’ EGA positively. Lastly, implications for practice and research are discussed.

Suggested Citation

  • Wenjuan Li, 2021. "The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model," Sustainability, MDPI, vol. 13(14), pages 1-17, July.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:14:p:7671-:d:591213
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    2. Issam AlHadid & Evon Abu-Taieh & Rami S. Alkhawaldeh & Sufian Khwaldeh & Ra’ed Masa’deh & Khalid Kaabneh & Ala’Aldin Alrowwad, 2022. "Predictors for E-Government Adoption of SANAD App Services Integrating UTAUT, TPB, TAM, Trust, and Perceived Risk," IJERPH, MDPI, vol. 19(14), pages 1-26, July.
    3. Adeyeye, Kemi, 2024. "Controlling the ‘elephant in the room’: A new protocol for sharing data from home performance monitoring systems," Technology in Society, Elsevier, vol. 76(C).
    4. Galina Ilieva & Tania Yankova & Margarita Ruseva & Yulia Dzhabarova & Veselina Zhekova & Stanislava Klisarova-Belcheva & Tanya Mollova & Angel Dimitrov, 2024. "Factors Influencing User Perception and Adoption of E-Government Services," Administrative Sciences, MDPI, vol. 14(3), pages 1-30, March.
    5. Ji-Hye Kim & Eungoo Kang, 2023. "An Empirical Research: Incorporation of User Innovativeness into TAM and UTAUT in Adopting a Golf App," Sustainability, MDPI, vol. 15(10), pages 1-22, May.

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