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Ascendants That Influence the Adoption of E-government Services among Citizen of Pakistan

Author

Listed:
  • Ali Hammad
  • Intikhab Ahmad
  • Syed Muhammad Sikander
  • Md Amjad Hossain Reyad
  • Syed Mazahir Kazmi

Abstract

In this research study, the author seeks to discover the predecessors of e-government services adoption among the citizen of Pakistan. To study the e-government adoption, researcher integrates extended TAM and theory of planned behaviour. Cross-sectional research technique was used and in total data was collected from 240 citizens of Pakistan. Results depict that facilitating conditions, performance expectancy, effort expectancy positively impact the citizen attitude towards adoption of e-government facilities. As well as, facilitating conditions as a positive impact on society and individual computer self-efficacy which helps in building citizen attitude. Furthermore, the researcher studies the impact of government trust as a moderator to test the relationship between attitude and adoption of e-government services. Results show that government trust dampens down the relationship between attitude and e-government adoption. To the conclude results SEM technique was used using AMOS-21.

Suggested Citation

  • Ali Hammad & Intikhab Ahmad & Syed Muhammad Sikander & Md Amjad Hossain Reyad & Syed Mazahir Kazmi, 2019. "Ascendants That Influence the Adoption of E-government Services among Citizen of Pakistan," Business and Economic Research, Macrothink Institute, vol. 9(2), pages 72-91, June.
    • Handle: RePEc:mth:ber888:v:9:y:2019:i:2:p:72-91
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    References listed on IDEAS

    as
    1. G. M.P. Swann, 2009. "The Economics of Innovation," Books, Edward Elgar Publishing, number 13211.
    2. Lemuria Carter & Vishanth Weerakkody, 2008. "E-government adoption: A cultural comparison," Information Systems Frontiers, Springer, vol. 10(4), pages 473-482, September.
    3. Shane, Scott, 1993. "Cultural influences on national rates of innovation," Journal of Business Venturing, Elsevier, vol. 8(1), pages 59-73, January.
    4. Elster, Jon, 1989. "Social Norms and Economic Theory," Journal of Economic Perspectives, American Economic Association, vol. 3(4), pages 99-117, Fall.
    5. Michihiro Kandori, 1992. "Social Norms and Community Enforcement," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 59(1), pages 63-80.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Sonuç Zorali & Kamil Kanipek, 2023. "An Empirical Research on the Determination of Effective Factors in E-Government Acceptance and Use: Northern Cyprus Case," SAGE Open, , vol. 13(4), pages 21582440231, December.
    2. Isaac Kofi Mensah & Guohua Zeng & Chuanyong Luo, 2020. "E-Government Services Adoption: An Extension of the Unified Model of Electronic Government Adoption," SAGE Open, , vol. 10(2), pages 21582440209, June.

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    More about this item

    Keywords

    Performance expectancy; Effort expectancy; Facilitating condition; Trust in government;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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