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A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace

Author

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  • Heesup Han

    (College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea)

  • Wei Quan

    (College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea)

  • Amr Al-Ansi

    (College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea)

  • Hyunah Chung

    (College of Hospitality and Tourism Management Sejong University 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea)

  • Abdul Hafaz Ngah

    (Faculty of Business, Economy and Social Development, Universiti Malaysia Terengganu, Kuala Nerus, Terengganu 21030, Malaysia)

  • Antonio Ariza-Montes

    (Department of Management, Universidad Loyola Andalucía, 14004 Córdoba, Spain)

  • Alejandro Vega-Muñoz

    (Faculty of Business and Administration, Universidad Autónoma de Chile, 7500912 Santiago, Chile)

Abstract

The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee turnover at workplace. A quantitative approach and survey methodology were utilized. This research successfully explored the intricate associations between trust-in-support factors and burnout dimensions and uncovered the possible influence of such relationships on employee turnover in the hotel context. In addition, emotional exhaustion and reduced personal accomplishment among burnout constituents significantly affected turnover. These variables also strengthened the influence of trust in supervisor support on hotel employee turnover, acting as significant mediators. A salient role of emotional exhaustion in escalating employee turnover was unearthed. Overall, this research demonstrated the importance of trust in support and its role in reducing the burnout phenomenon among hotel employees and explaining their voluntary turnover decision formation in a satisfactory manner.

Suggested Citation

  • Heesup Han & Wei Quan & Amr Al-Ansi & Hyunah Chung & Abdul Hafaz Ngah & Antonio Ariza-Montes & Alejandro Vega-Muñoz, 2020. "A Theoretical Framework Development for Hotel Employee Turnover: Linking Trust in Supports, Emotional Exhaustion, Depersonalization, and Reduced Personal Accomplishment at Workplace," Sustainability, MDPI, vol. 12(19), pages 1-13, September.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:19:p:8065-:d:421843
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    References listed on IDEAS

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    Cited by:

    1. Jinsoo Hwang & Yekyoung Yoo & Insin Kim, 2021. "Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability: Can Social Support Make a Difference?," IJERPH, MDPI, vol. 18(7), pages 1-16, March.
    2. Marcela Benites & Romel Ramón González-Díaz & Ángel Acevedo-Duque & Luis Armando Becerra-Pérez & Graciela Tristancho Cediel, 2021. "Latin American Microentrepreneurs: Trajectories and Meanings about Informal Work," Sustainability, MDPI, vol. 13(10), pages 1-16, May.
    3. Horacio Molina-Sánchez & Gabriele Giorgi & Dante Castillo Guajardo & Antonio Ariza-Montes, 2022. "Special Issue “Rethinking the Subjective Wellbeing for a New Workplace Scenario”," Sustainability, MDPI, vol. 14(8), pages 1-6, April.
    4. Stanley Y. B. Huang & Yu-Ming Fei & Yue-Shi Lee, 2021. "Predicting Job Burnout and Its Antecedents: Evidence from Financial Information Technology Firms," Sustainability, MDPI, vol. 13(9), pages 1-10, April.

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