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What Motivates Users to Keep Using Social Mobile Payments?

Author

Listed:
  • Dongyan Nan

    (Department of Interaction Science, Sungkyunkwan University, Seoul 03063, Korea)

  • Yerin Kim

    (Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul 03063, Korea)

  • Min Hyung Park

    (Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul 03063, Korea)

  • Jang Hyun Kim

    (Department of Interaction Science, Sungkyunkwan University, Seoul 03063, Korea
    Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul 03063, Korea)

Abstract

Due to the rapid diffusion of social mobile payment (SMP), the current research explores the post-adoption behavior of SMP users. It proposes a research model to determine the core predictors of users’ continuance intentions to use SMPs. Through the analysis of survey data from South Korea, it indicates that satisfaction strongly and positively affects users’ continuance intentions. Moreover, satisfaction is influenced by perceived usefulness (PU), security, and enjoyment. Interestingly, although perceived ease of use (PEU) does not directly affect satisfaction, it can indirectly influence satisfaction via users’ PU and perceived enjoyment. Furthermore, perceived ubiquity has strong effects on users’ PU and PEU. The study also discusses meaningful implications, and provides suggestions for future studies.

Suggested Citation

  • Dongyan Nan & Yerin Kim & Min Hyung Park & Jang Hyun Kim, 2020. "What Motivates Users to Keep Using Social Mobile Payments?," Sustainability, MDPI, vol. 12(17), pages 1-13, August.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:17:p:6878-:d:403414
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    References listed on IDEAS

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    Cited by:

    1. Nan, Dongyan & Lee, Haein & Kim, Yerin & Kim, Jang Hyun, 2022. "My video game console is so cool! A coolness theory-based model for intention to use video game consoles," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    2. Yoonyoung Hwang & Sangwook Park & Nina Shin, 2021. "Sustainable Development of a Mobile Payment Security Environment Using Fintech Solutions," Sustainability, MDPI, vol. 13(15), pages 1-15, July.
    3. Juin-Ming Tsai & Shiu-Wan Hung & Guan-Ting Lin, 2022. "Continued usage of smart wearable devices (SWDs): cross-level analysis of gamification and network externality," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1661-1676, September.

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