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Understanding the Sustainable Usage Intention of Mobile Payment Technology in Korea: Cross-Countries Comparison of Chinese and Korean Users

Author

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  • Xin Lin

    (Department of International Trade, Kunsan National University, Kunsan 54150, Korea
    School of Economics and Management, Northeast Electric Power University, Jilin 132012, China)

  • RunZe Wu

    (College of Business, Jiaxing University, Jiaxing 314001, China)

  • Yong-Taek Lim

    (Department of International Trade, Kunsan National University, Kunsan 54150, Korea)

  • Jieping Han

    (School of Economics and Management, Northeast Electric Power University, Jilin 132012, China)

  • Shih-Chih Chen

    (Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung 824, Taiwan)

Abstract

Mobile payment (m-payment) enables consumers to perform their payment tasks via a mobile technology platform. In this study, we summarized, evaluated, and expanded upon the literature about m-payment usage intention by synthetically integrating the advantages of three information systems theories into an integrated model, which details the complementary relationship between the objective measures, subjective perception of m-payment services, and m-payment technology–task fit characteristics. Based on a sample of 908 individuals in two different Kakaopay user groups (467 Chinese Kakaopay users in Korea and 441 local Korean Kakaopay users) and the three-model integrated optimization, we integrated the unified theory of acceptance and use of technology model (UTAUT), the information systems success model (D&M ISS), and the task-technology fit model (TTF), considering moderating variables (Chinese and Korea experienced consumers) and multi-group analysis. We chose the factors influencing Chinese and Korean consumers’ usage intention as the research objects, and ultimately achieved our purpose of more accurately predicting consumer behavior patterns to expand the scale of potential Chinese consumers. The empirical results theoretically contribute to academic and practical solutions for the Korean m-payment product and help technology suppliers to stimulate the sustainable growth of Korean mobile payment consumer groups in Korea.

Suggested Citation

  • Xin Lin & RunZe Wu & Yong-Taek Lim & Jieping Han & Shih-Chih Chen, 2019. "Understanding the Sustainable Usage Intention of Mobile Payment Technology in Korea: Cross-Countries Comparison of Chinese and Korean Users," Sustainability, MDPI, vol. 11(19), pages 1-23, October.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:19:p:5532-:d:274178
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    References listed on IDEAS

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    2. Bassel El Hajj & Georgiana Karadas & Pouya Zargar, 2023. "How E-Government Can Help Societies during a Crisis: Implications of UTAUT Model in Lebanon," Sustainability, MDPI, vol. 15(6), pages 1-18, March.
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    4. Dung Minh Nguyen & Yen-Ting Helena Chiu & Huy Duc Le, 2021. "Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development," Sustainability, MDPI, vol. 13(14), pages 1-24, July.
    5. Yu-Ping Lee & Hsin-Yeh Tsai & Athapol Ruangkanjanases, 2020. "The Determinants for Food Safety Push Notifications on Continuance Intention in an E-Appointment System for Public Health Medical Services: The Perspectives of UTAUT and Information System Quality," IJERPH, MDPI, vol. 17(21), pages 1-15, November.
    6. Limeng Chai & Yicheng Wang, 2022. "Exploring the Sustainable Usage Intention of BOPS: A Perspective of Channel Integration Quality," Sustainability, MDPI, vol. 14(21), pages 1-16, October.
    7. Laddawan Kaewkitipong & Charlie Chen & Jiangxue Han & Peter Ractham, 2022. "Human–Computer Interaction (HCI) and Trust Factors for the Continuance Intention of Mobile Payment Services," Sustainability, MDPI, vol. 14(21), pages 1-15, November.
    8. Xin Lin & Shu-Chen Chang & Tung-Hsiang Chou & Shih-Chih Chen & Athapol Ruangkanjanases, 2021. "Consumers’ Intention to Adopt Blockchain Food Traceability Technology towards Organic Food Products," IJERPH, MDPI, vol. 18(3), pages 1-19, January.
    9. Jiaxin Zhang & Yan Luximon & Yao Song, 2019. "The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services," Sustainability, MDPI, vol. 11(23), pages 1-16, December.
    10. Lisha Ye & Huiqin Yang, 2020. "From Digital Divide to Social Inclusion: A Tale of Mobile Platform Empowerment in Rural Areas," Sustainability, MDPI, vol. 12(6), pages 1-16, March.
    11. Perengki Susanto & Mohammad Enamul Hoque & Verselly Nisaa & Md Asadul Islam & Yusniza Kamarulzaman, 2023. "Predicting m-Commerce Continuance Intention and Price Sensitivity in Indonesia by Integrating of Expectation-Confirmation and Post-acceptance Model," SAGE Open, , vol. 13(3), pages 21582440231, July.
    12. Run-Ze Wu & Xiu-Fu Tian, 2021. "Investigating the Impact of Critical Factors on Continuous Usage Intention towards Enterprise Social Networks: An Integrated Model of IS Success and TTF," Sustainability, MDPI, vol. 13(14), pages 1-20, July.
    13. Yuqi Zhao & Young-Hwan Pan, 2023. "A Study of the Impact of Cultural Characteristics on Consumers’ Behavioral Intention for Mobile Payments: A Comparison between China and Korea," Sustainability, MDPI, vol. 15(8), pages 1-22, April.
    14. Dongyan Nan & Yerin Kim & Min Hyung Park & Jang Hyun Kim, 2020. "What Motivates Users to Keep Using Social Mobile Payments?," Sustainability, MDPI, vol. 12(17), pages 1-13, August.

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