IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v11y2019i16p4410-d257747.html
   My bibliography  Save this article

Improving Millennial Employee Well-Being and Task Performance in the Hospitality Industry: The Interactive Effects of HRM and Responsible Leadership

Author

Listed:
  • Jie He

    (Hunan Institute for Innovation and Development, School of Business, Hunan University of Science and Technology, Xiangtan 411201, China)

  • Alastair M. Morrison

    (International College, National Kaohsiung University of Hospitality and Tourism, Gaoxiong 81271, Taiwan)

  • Hao Zhang

    (School of Tourism and Hospitality Management, Hubei University of Economics, Wuhan 430205, China)

Abstract

The purpose of this study is to determine the influence of organizations on millennial (born 1981–2000) employee well-being and task performance in the hospitality industry. Millennial employees are becoming the main workforce in hotels and their well-being is drawing greater attention in research and practice. Prior studies suggest that human resource management (HRM) bridges the organization and employees and has a significant influence on employee well-being in the hospitality industry. Additionally, the supervisor’s responsible leadership is a key factor influencing employees in a changing workforce. However, how do HRM and responsible leadership contribute to millennial employee well-being? Can employee well-being make a difference in the hospitality industry? Those questions remain unanswered. To address the two questions, this research aims to examine the interaction effects of HRM and responsible leadership on millennial employee well-being and the mediating effect of well-being between the HRM and responsible leadership on employee performance. The research hypotheses were tested with multiple linear regression analysis based on a survey of 243 millennial employees in the Chinese hospitality industry. The results indicated that HRM and responsible leadership have positive impacts on millennial employee well-being, which could improve task performance in the hospitality sector. In addition, responsible leadership strengthens the positive effect of HRM on employee well-being and task performance. In addition, the interaction effects of HRM and responsible leadership on performance are mediated by employee well-being. It is of practical value for hotels to know that millennial employee well-being can be fostered through improving HRM and responsible leadership.

Suggested Citation

  • Jie He & Alastair M. Morrison & Hao Zhang, 2019. "Improving Millennial Employee Well-Being and Task Performance in the Hospitality Industry: The Interactive Effects of HRM and Responsible Leadership," Sustainability, MDPI, vol. 11(16), pages 1-19, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:16:p:4410-:d:257747
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/11/16/4410/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/11/16/4410/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Michael A. Witt & Günter K. Stahl, 2016. "Foundations of Responsible Leadership: Asian Versus Western Executive Responsibility Orientations Toward Key Stakeholders," Journal of Business Ethics, Springer, vol. 136(3), pages 623-638, July.
    2. Sandra Castro-González & Belén Bande & Pilar Fernández-Ferrín, 2019. "Responsible Leadership and Salespeople’s Creativity: The Mediating Effects of CSR Perceptions," Sustainability, MDPI, vol. 11(7), pages 1-17, April.
    3. Christof Miska & Mark E. Mendenhall, 2018. "Responsible Leadership: A Mapping of Extant Research and Future Directions," Journal of Business Ethics, Springer, vol. 148(1), pages 117-134, March.
    4. Hongdan Zhao & Qiongyao Zhou, 2019. "Exploring the Impact of Responsible Leadership on Organizational Citizenship Behavior for the Environment: A Leadership Identity Perspective," Sustainability, MDPI, vol. 11(4), pages 1-15, February.
    5. Hyo Sun Jung & Hye Hyun Yoon, 2017. "Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction," Service Business, Springer;Pan-Pacific Business Association, vol. 11(4), pages 785-802, December.
    6. Elise Marescaux & Sophie de Winne & Anneleen Forrier, 2019. "Developmental HRM, employee well‐being and performance: The moderating role of developing leadership," Post-Print hal-02511137, HAL.
    7. Kwon-Soo Kim, 2019. "The Influence of Hotels High-Commitment HRM on Job Engagement of Employees: Mediating Effects of Workplace Happiness and Mental Health," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 14(2), pages 507-525, April.
    8. Amlan Haque & Mario Fernando & Peter Caputi, 2019. "The Relationship Between Responsible Leadership and Organisational Commitment and the Mediating Effect of Employee Turnover Intentions: An Empirical Study with Australian Employees," Journal of Business Ethics, Springer, vol. 156(3), pages 759-774, May.
    9. Gustavo A. García & Diego René Gonzales-Miranda & Oscar Gallo & Juan Pablo Roman-Calderón, 2018. "Employee Involvement and Job Satisfaction: A Tale of the Millennial Generation," Documentos de Trabajo de Valor Público 16516, Universidad EAFIT.
    10. Fariborz Rahimnia & Mohammad Sharifirad, 2015. "Authentic Leadership and Employee Well-Being: The Mediating Role of Attachment Insecurity," Journal of Business Ethics, Springer, vol. 132(2), pages 363-377, December.
    11. Nicola Pless, 2007. "Understanding Responsible Leadership: Role Identity and Motivational Drivers," Journal of Business Ethics, Springer, vol. 74(4), pages 437-456, September.
    12. Christian Voegtlin, 2011. "Development of a Scale Measuring Discursive Responsible Leadership," Journal of Business Ethics, Springer, vol. 98(1), pages 57-73, January.
    13. Mehmet Ulus & Burcin Hatipoglu, 2016. "Human Aspect as a Critical Factor for Organization Sustainability in the Tourism Industry," Sustainability, MDPI, vol. 8(3), pages 1-18, March.
    14. Christof Miska & Christian Hilbe & Susanne Mayer, 2014. "Reconciling Different Views on Responsible Leadership: A Rationality-Based Approach," Journal of Business Ethics, Springer, vol. 125(2), pages 349-360, December.
    15. Aamir Chughtai & Marann Byrne & Barbara Flood, 2015. "Linking Ethical Leadership to Employee Well-Being: The Role of Trust in Supervisor," Journal of Business Ethics, Springer, vol. 128(3), pages 653-663, May.
    16. Stewart, Jeanine S. & Oliver, Elizabeth Goad & Cravens, Karen S. & Oishi, Shigehiro, 2017. "Managing millennials: Embracing generational differences," Business Horizons, Elsevier, vol. 60(1), pages 45-54.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Minna Onomroba Abell, 2024. "Effect of Workplace Toxics on Employees Wellbeing in Nigeria Banking Sector," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 368-384, July.
    2. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    3. Afriyadi Cahyadi & József Poór & Katalin Szabó, 2022. "Pursuing Consultant Performance: The Roles of Sustainable Leadership Styles, Sustainable Human Resource Management Practices, and Consultant Job Satisfaction," Sustainability, MDPI, vol. 14(7), pages 1-20, March.
    4. Samma Faiz Rasool & Mansi Wang & Minze Tang & Amir Saeed & Javed Iqbal, 2021. "How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing," IJERPH, MDPI, vol. 18(5), pages 1-17, February.
    5. Khai Loon Lee & Afiq Muqri Bin Shaharud-din, 2022. "Procurement 4.0 and Organizational Performance in the Malaysian Construction Industry," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 13(1), pages 1-22, January.
    6. Sylvelin Foldøy & Trude Furunes & Åse Helene Bakkevig Dagsland & Annie Haver, 2021. "Responsibility beyond the Board Room? A Systematic Review of Responsible Leadership: Operationalizations, Antecedents and Outcomes," Sustainability, MDPI, vol. 13(18), pages 1-41, September.
    7. Wei Su & Juhee Hahn, 2021. "Improving Millennial Employees’ OCB: A Multilevel Mediated and Moderated Model of Ethical Leadership," IJERPH, MDPI, vol. 18(15), pages 1-17, July.
    8. Mehmet Yildiz & Nicola Pless & Semih Ceyhan & Rob Hallak, 2023. "Responsible Leadership and Innovation during COVID-19: Evidence from the Australian Tourism and Hospitality Sector," Sustainability, MDPI, vol. 15(6), pages 1-21, March.
    9. Dudung Abdurachman & Rudy M. Ramdhan & Ateng Karsoma & Alex Winarno & Deni Hermana, 2023. "Integrating Leadership in Job Demand Resources (JD-R) for Personal Performance in Military Institution," Sustainability, MDPI, vol. 15(5), pages 1-12, February.
    10. Seongwook Ha, 2020. "Millennials’ Sleep and Unethical Behavior: Testing the Relationship between Sleep and Academic Dishonesty of Millennials in a Korean University," Sustainability, MDPI, vol. 12(9), pages 1-12, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sylvelin Foldøy & Trude Furunes & Åse Helene Bakkevig Dagsland & Annie Haver, 2021. "Responsibility beyond the Board Room? A Systematic Review of Responsible Leadership: Operationalizations, Antecedents and Outcomes," Sustainability, MDPI, vol. 13(18), pages 1-41, September.
    2. Said Id Bouichou & Lei Wang & Hafiz Muhammad Basit Feroz, 2022. "How corporate social responsibility perceptions affect employees’ positive behavior in the hospitality industry: moderating role of responsible leadership," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(2), pages 413-446, June.
    3. Xinyue Zhang & Dian Li & Xintong Guo, 2022. "Antecedents of Responsible Leadership: Proactive and Passive Responsible Leadership Behavior," Sustainability, MDPI, vol. 14(14), pages 1-22, July.
    4. Bilal Afsar & Ahsen Maqsoom & Asad Shahjehan & Sajjad Ahmad Afridi & Adnan Nawaz & Hassan Fazliani, 2020. "Responsible leadership and employee's proenvironmental behavior: The role of organizational commitment, green shared vision, and internal environmental locus of control," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 297-312, January.
    5. K. V. James & R. G. Priyadarshini, 2021. "Responsible Leadership: A New Paradigm for Organizational Sustainability," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 46(4), pages 452-470, November.
    6. Louis W. Fry & Eleftheria Egel, 2021. "Global Leadership for Sustainability," Sustainability, MDPI, vol. 13(11), pages 1-25, June.
    7. Carla Freire & Joana Gonçalves, 2021. "The Relationship between Responsible Leadership and Organizational Citizenship Behavior in the Hospitality Industry," Sustainability, MDPI, vol. 13(9), pages 1-16, April.
    8. Hui Lu & Weiting Xu & Shaohan Cai & Fang Yang & Qingqing Chen, 2022. "Does top management team responsible leadership help employees go green? The role of green human resource management and environmental felt‐responsibility," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(4), pages 843-859, July.
    9. Cheng, Ken & Wei, Feng & Lin, Yinghui, 2019. "The trickle-down effect of responsible leadership on unethical pro-organizational behavior: The moderating role of leader-follower value congruence," Journal of Business Research, Elsevier, vol. 102(C), pages 34-43.
    10. Muzhar Javed & Muhammad Amir Rashid & Ghulam Hussain & Hafiz Yasir Ali, 2020. "The effects of corporate social responsibility on corporate reputation and firm financial performance: Moderating role of responsible leadership," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(3), pages 1395-1409, May.
    11. Christof Miska & Mark E. Mendenhall, 2018. "Responsible Leadership: A Mapping of Extant Research and Future Directions," Journal of Business Ethics, Springer, vol. 148(1), pages 117-134, March.
    12. María Helena Jaén & Ezequiel Reficco & Gabriel Berger, 2021. "Does Integrity Matter in BOP Ventures? The Role of Responsible Leadership in Inclusive Supply Chains," Journal of Business Ethics, Springer, vol. 173(3), pages 467-488, October.
    13. Christian Voegtlin & Colina Frisch & Andreas Walther & Pascale Schwab, 2020. "Theoretical Development and Empirical Examination of a Three-Roles Model of Responsible Leadership," Journal of Business Ethics, Springer, vol. 167(3), pages 411-431, December.
    14. Mehmet Yildiz & Nicola Pless & Semih Ceyhan & Rob Hallak, 2023. "Responsible Leadership and Innovation during COVID-19: Evidence from the Australian Tourism and Hospitality Sector," Sustainability, MDPI, vol. 15(6), pages 1-21, March.
    15. Naveed Ahmad Faraz & Fawad Ahmed & Zhengde Xiong, 2024. "How firms leverage corporate environmental strategy to nurture green behavior: Role of multi‐level environmentally responsible leadership," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(1), pages 243-259, January.
    16. Mousa Mohamed, 2017. "Responsible Leadership and Organizational Commitment among Physicians: Can Inclusive Diversity Climate Enhance the Relationship?," Journal of Intercultural Management, Sciendo, vol. 9(2), pages 103-141, June.
    17. Afriyadi Cahyadi & József Poór & Katalin Szabó, 2022. "Pursuing Consultant Performance: The Roles of Sustainable Leadership Styles, Sustainable Human Resource Management Practices, and Consultant Job Satisfaction," Sustainability, MDPI, vol. 14(7), pages 1-20, March.
    18. Thomas Maak & Nicola M. Pless & Christian Voegtlin, 2016. "Business Statesman or Shareholder Advocate? CEO Responsible Leadership Styles and the Micro-Foundations of Political CSR," Journal of Management Studies, Wiley Blackwell, vol. 53(3), pages 463-493, May.
    19. Zhiyong Han & Qun Wang & Xiang Yan, 2019. "How Responsible Leadership Motivates Employees to Engage in Organizational Citizenship Behavior for the Environment: A Double-Mediation Model," Sustainability, MDPI, vol. 11(3), pages 1-13, January.
    20. Tulika M. Varma, 2021. "Responsible Leadership and Reputation Management During a Crisis: The Cases of Delta and United Airlines," Journal of Business Ethics, Springer, vol. 173(1), pages 29-45, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:11:y:2019:i:16:p:4410-:d:257747. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.