IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v11y2019i16p4380-d257221.html
   My bibliography  Save this article

Is It Possible to Manage the Product Recovery Processes in an ERP? Analysis of Functional Needs

Author

Listed:
  • Raul Oltra-Badenes

    (Department of Business Organization, Universitat Politècnica de València, 46022 Valencia, Spain)

  • Hermenegildo Gil-Gomez

    (Department of Business Organization, Universitat Politècnica de València, 46022 Valencia, Spain)

  • Vicente Guerola-Navarro

    (Department of Business Organization, Universitat Politècnica de València, 46022 Valencia, Spain)

  • Pau Vicedo

    (Department of Business Organization, Universitat Politècnica de València, 46022 Valencia, Spain)

Abstract

In today’s business environment, different factors make product return and product recovery increasingly more important in order to recover value and increase the company’s profitability. In such an environment, where sustainability concerns and awareness of environmental responsibility in industrial production has considerably grown, reverse logistics (RL) becomes more relevant and, thus, its correct management using suitable information systems (IS) is fundamental. Nevertheless, today’s IS in general, and in Enterprise Resources Planning (ERP) in particular, are developed based on conventional logistic processes that do not contemplate the specific characteristics of RL. The main objective of this work is to analyze the functional requirements of an IS to manage product recovery processes that serve as a guide to develop a suitable ERP for RL. The research methodology has been conducted with a qualitative approach, through which the main specific requirements that an IS must meet to manage RL have been stablished, and a data model for the development of solutions to the requirements identified in an ERP system has been proposed. For the development in the ERP it is recommended to start with the requirement of RBOM (Reverse Bill Of Materials) management, since it is the most complex development and has a greater relationship with the rest.

Suggested Citation

  • Raul Oltra-Badenes & Hermenegildo Gil-Gomez & Vicente Guerola-Navarro & Pau Vicedo, 2019. "Is It Possible to Manage the Product Recovery Processes in an ERP? Analysis of Functional Needs," Sustainability, MDPI, vol. 11(16), pages 1-16, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:16:p:4380-:d:257221
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/11/16/4380/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/11/16/4380/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kwang O. Park, 2018. "The Relationship between BPR Strategy and Change Management for the Sustainable Implementation of ERP: An Information Orientation Perspective," Sustainability, MDPI, vol. 10(9), pages 1-17, August.
    2. Ramin Sahamie & Dennis Stindt & Christian Nuss, 2013. "Transdisciplinary Research in Sustainable Operations – An Application to Closed‐Loop Supply Chains," Business Strategy and the Environment, Wiley Blackwell, vol. 22(4), pages 245-268, May.
    3. Stefan Hack & Christian Berg, 2014. "The Potential of IT for Corporate Sustainability," Sustainability, MDPI, vol. 6(7), pages 1-18, July.
    4. Kumaraguru Mahadevan, 2019. "Collaboration in reverse: a conceptual framework for reverse logistics operations," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(2), pages 482-504, January.
    5. Joseph Sarkis & Marilyn Michelle Helms & Aref A. Hervani, 2010. "Reverse logistics and social sustainability," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 17(6), pages 337-354, November.
    6. Muhammad Waqas & Qian-li Dong & Naveed Ahmad & Yuming Zhu & Muhammad Nadeem, 2018. "Critical Barriers to Implementation of Reverse Logistics in the Manufacturing Industry: A Case Study of a Developing Country," Sustainability, MDPI, vol. 10(11), pages 1-25, November.
    7. Raul Oltra-Badenes & Hermenegildo Gil-Gomez & Jose M Merigo & Daniel Palacios-Marques, 2019. "Methodology and model-based DSS to managing the reallocation of inventory to orders in LHP situations. Application to the ceramics sector," PLOS ONE, Public Library of Science, vol. 14(7), pages 1-19, July.
    8. Fleischmann, Moritz & Bloemhof-Ruwaard, Jacqueline M. & Dekker, Rommert & van der Laan, Erwin & van Nunen, Jo A. E. E. & Van Wassenhove, Luk N., 1997. "Quantitative models for reverse logistics: A review," European Journal of Operational Research, Elsevier, vol. 103(1), pages 1-17, November.
    9. Maria-Lizbeth Uriarte-Miranda & Santiago-Omar Caballero-Morales & Jose-Luis Martinez-Flores & Patricia Cano-Olivos & Anastasia-Alexandrovna Akulova, 2018. "Reverse Logistic Strategy for the Management of Tire Waste in Mexico and Russia: Review and Conceptual Model," Sustainability, MDPI, vol. 10(10), pages 1-25, September.
    10. Michal Pohludka & Hana Stverkova & Beata Ślusarczyk, 2018. "Implementation and Unification of the ERP System in a Global Company as a Strategic Decision for Sustainable Entrepreneurship," Sustainability, MDPI, vol. 10(8), pages 1-16, August.
    11. Andrea Chiarini, 2014. "Strategies for Developing an Environmentally Sustainable Supply Chain: Differences Between Manufacturing and Service Sectors," Business Strategy and the Environment, Wiley Blackwell, vol. 23(7), pages 493-504, November.
    12. Francesco Rizzi & Irene Bartolozzi & Alessandra Borghini & Marco Frey, 2013. "Environmental Management of End‐of‐Life Products: Nine Factors of Sustainability in Collaborative Networks," Business Strategy and the Environment, Wiley Blackwell, vol. 22(8), pages 561-572, December.
    13. Wen-Hsien Tsai & Shu-Hui Lan & Cheng-Tsu Huang, 2019. "Activity-Based Standard Costing Product-Mix Decision in the Future Digital Era: Green Recycling Steel-Scrap Material for Steel Industry," Sustainability, MDPI, vol. 11(3), pages 1-30, February.
    14. Cory Searcy, 2016. "Measuring Enterprise Sustainability," Business Strategy and the Environment, Wiley Blackwell, vol. 25(2), pages 120-133, February.
    15. Raffaele Isernia & Renato Passaro & Ivana Quinto & Antonio Thomas, 2019. "The Reverse Supply Chain of the E-Waste Management Processes in a Circular Economy Framework: Evidence from Italy," Sustainability, MDPI, vol. 11(8), pages 1-19, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Marcelo Miguel da Cruz & Rodrigo Goyannes Gusmão Caiado & Renan Silva Santos, 2022. "Industrial Packaging Performance Indicator Using a Group Multicriteria Approach: An Automaker Reverse Operations Case," Logistics, MDPI, vol. 6(3), pages 1-18, August.
    2. Guerola-Navarro, Vicente & Oltra-Badenes, Raul & Gil-Gomez, Hermenegildo & Iturricha Fernández, Agustín, 2021. "Customer relationship management (CRM) and Innovation: A qualitative comparative analysis (QCA) in the search for improvements on the firm performance in winery sector," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    3. Hermenegildo Gil-Gomez & Raul Oltra-Badenes & Vicente Guerola-Navarro & Pablo Zegarra Saldaña, 2023. "Crowdfunding: a bibliometric analysis," International Entrepreneurship and Management Journal, Springer, vol. 19(1), pages 27-45, March.
    4. Guerola-Navarro, Vicente & Gil-Gomez, Hermenegildo & Oltra-Badenes, Raul & Sendra-García, Javier, 2021. "Customer relationship management and its impact on innovation: A literature review," Journal of Business Research, Elsevier, vol. 129(C), pages 83-87.
    5. Federica Acerbi & Claudio Sassanelli & Sergio Terzi & Marco Taisch, 2021. "A Systematic Literature Review on Data and Information Required for Circular Manufacturing Strategies Adoption," Sustainability, MDPI, vol. 13(4), pages 1-26, February.
    6. Asimina Kouriati & Christina Moulogianni & Georgios Kountios & Thomas Bournaris & Eleni Dimitriadou & George Papadavid, 2022. "Evaluation of Critical Success Factors for Enterprise Resource Planning Implementation Using Quantitative Methods in Agricultural Processing Companies," Sustainability, MDPI, vol. 14(11), pages 1-13, May.
    7. Xiaxia Ma & Wenliang Bian & Wenchao Wei & Fei Wei, 2022. "Customer-Centric, Two-Product Split Delivery Vehicle Routing Problem under Consideration of Weighted Customer Waiting Time in Power Industry," Energies, MDPI, vol. 15(10), pages 1-23, May.
    8. Yongjian Jiang & Dongyun Wang & Wenjun Xia & Wencai Li, 2022. "Optimisation of the Logistics System in an Electric Motor Assembly Flowshop by Integrating the Taguchi Approach and Discrete Event Simulation," Sustainability, MDPI, vol. 14(24), pages 1-15, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mohammed Alkahtani & Aiman Ziout & Bashir Salah & Moath Alatefi & Abd Elatty E. Abd Elgawad & Ahmed Badwelan & Umar Syarif, 2021. "An Insight into Reverse Logistics with a Focus on Collection Systems," Sustainability, MDPI, vol. 13(2), pages 1-22, January.
    2. José Antonio Plaza-Úbeda & Emilio Abad-Segura & Jerónimo de Burgos-Jiménez & Antoaneta Boteva-Asenova & Luis Jesús Belmonte-Ureña, 2020. "Trends and New Challenges in the Green Supply Chain: The Reverse Logistics," Sustainability, MDPI, vol. 13(1), pages 1-18, December.
    3. Eleonora Bottani & Maria Carmen Gentilotti & Marta Rinaldi, 2017. "A Fuzzy Logic-Based Tool for the Assessment of Corporate Sustainability: A Case Study in the Food Machinery Industry," Sustainability, MDPI, vol. 9(4), pages 1-29, April.
    4. Kumar, V.N.S.A. & Kumar, V. & Brady, M. & Garza-Reyes, Jose Arturo & Simpson, M., 2017. "Resolving forward-reverse logistics multi-period model using evolutionary algorithms," International Journal of Production Economics, Elsevier, vol. 183(PB), pages 458-469.
    5. Mohamed Basta & James Lapalme & Marc Paquet, 2021. "A Systems Thinking Analysis of the Supply Chain Social Responsibility Literature," Systems Research and Behavioral Science, Wiley Blackwell, vol. 38(4), pages 537-554, August.
    6. Justyna Patalas-Maliszewska & Hanna Łosyk, 2020. "An Approach to Assessing Sustainability in the Development of a Manufacturing Company," Sustainability, MDPI, vol. 12(21), pages 1-18, October.
    7. Agrawal, Saurabh & Singh, Rajesh K. & Murtaza, Qasim, 2016. "Outsourcing decisions in reverse logistics: Sustainable balanced scorecard and graph theoretic approach," Resources, Conservation & Recycling, Elsevier, vol. 108(C), pages 41-53.
    8. Tetiana Vlasenko & Anatolii Hatsko & Tetiana Larina & Yevhen Hryn & Dalia Streimikiene & Tomas Balezentis, 2019. "Fuzzy Evaluation of Change Management Processes in the Context of Enterprise Sustainability," Sustainability, MDPI, vol. 11(22), pages 1-11, November.
    9. Cricelli, Livio & Greco, Marco & Grimaldi, Michele, 2021. "An investigation on the effect of inter-organizational collaboration on reverse logistics," International Journal of Production Economics, Elsevier, vol. 240(C).
    10. Cory Searcy, 2016. "Measuring Enterprise Sustainability," Business Strategy and the Environment, Wiley Blackwell, vol. 25(2), pages 120-133, February.
    11. Vitor William Batista Martins & Denilson Ricardo de Lucena Nunes & André Cristiano Silva Melo & Rayra Brandão & Antônio Erlindo Braga Júnior & Verônica de Menezes Nascimento Nagata, 2022. "Analysis of the Activities That Make Up the Reverse Logistics Processes and Their Importance for the Future of Logistics Networks: An Exploratory Study Using the TOPSIS Technique," Logistics, MDPI, vol. 6(3), pages 1-17, August.
    12. Garth Hickle, 2017. "Extending the Boundaries: An Assessment of the Integration of Extended Producer Responsibility Within Corporate Social Responsibility," Business Strategy and the Environment, Wiley Blackwell, vol. 26(1), pages 112-124, January.
    13. Belén Payán‐Sánchez & José Antonio Plaza‐Úbeda & Miguel Pérez‐Valls & Eva Carmona‐Moreno, 2018. "Social Embeddedness for Sustainability in the Aviation Sector," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(4), pages 537-553, July.
    14. Ramanathan, Usha & He, Qile & Subramanian, Nachiappan & Gunasekaran, Angappa & Sarpong, David, 2023. "Collaborative closed-loop supply chain framework for sustainable manufacturing: Evidence from the Indian packaging industry," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    15. Patricio Ramírez-Correa & Elizabeth E. Grandón & Jorge Alfaro-Pérez & Giselle Painén-Aravena, 2019. "Personality Types as Moderators of the Acceptance of Information Technologies in Organizations: A Multi-Group Analysis in PLS-SEM," Sustainability, MDPI, vol. 11(14), pages 1-15, July.
    16. Faustino Alarcón & Pascual Cortés-Pellicer & David Pérez-Perales & Raquel Sanchis, 2020. "Sustainability vs. Circular Economy from a Disposition Decision Perspective: A Proposal of a Methodology and an Applied Example in SMEs," Sustainability, MDPI, vol. 12(23), pages 1-26, December.
    17. Merriam Haffar & Cory Searcy, 2018. "Target‐setting for ecological resilience: Are companies setting environmental sustainability targets in line with planetary thresholds?," Business Strategy and the Environment, Wiley Blackwell, vol. 27(7), pages 1079-1092, November.
    18. Özceylan, Eren & Paksoy, Turan & Bektaş, Tolga, 2014. "Modeling and optimizing the integrated problem of closed-loop supply chain network design and disassembly line balancing," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 61(C), pages 142-164.
    19. Zhiguo Wang & Lufei Huang & Cici Xiao He, 2021. "A multi-objective and multi-period optimization model for urban healthcare waste’s reverse logistics network design," Journal of Combinatorial Optimization, Springer, vol. 42(4), pages 785-812, November.
    20. Niknejad, A. & Petrovic, D., 2014. "Optimisation of integrated reverse logistics networks with different product recovery routes," European Journal of Operational Research, Elsevier, vol. 238(1), pages 143-154.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:11:y:2019:i:16:p:4380-:d:257221. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.