IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v11y2019i14p3983-d250774.html
   My bibliography  Save this article

Perceived Quality in Sports Centers in Southern Spain: A Case Study

Author

Listed:
  • Alfonso Castillo-Rodriguez

    (Department of Physical Education and Sports, University of Granada, 18071 Granada, Spain)

  • Wanesa Onetti-Onetti

    (UNIR, International University of La Rioja, 26006 Logroño, Spain)

  • José Luis Chinchilla-Minguet

    (Department of Languages, Arts and Sports, University of Malaga, 29071 Malaga, Spain)

Abstract

The aim of this study was to analyze the level of satisfaction in three municipal sports centers in the city of Malaga and to learn and analyze the characteristics of users older than 40 years of age in these centers. A total of 303 persons (123 men and 180 women) from three sports centers in the city of Malaga participated in this study ( M = 58.14, SD = 7.16 years). The Evaluation of Perceived Quality in Sports Services test (CECASDEP) was used, and the results demonstrated that the different dimensions studied—sports center, activity space, locker rooms, program of activities, and trainer—were very positively correlated. The level of customer loyalty increased with user satisfaction and perceived quality of services as well as the age of the person. Users were also found to be more motivated to take part in physical activities due to greater satisfaction. The highest scores were given to the trainers, who played a key role in all three sports centers. In conclusion, we gathered important insights into perceived quality in different sports centers. This information can be used by sports managers to strengthen dimensions with lower scores and improve those with higher scores. In addition, the study confirms that the level of customer loyalty is related to the perceived quality scores. Therefore, the use of measuring instruments is recommended to optimize the quality of sports services.

Suggested Citation

  • Alfonso Castillo-Rodriguez & Wanesa Onetti-Onetti & José Luis Chinchilla-Minguet, 2019. "Perceived Quality in Sports Centers in Southern Spain: A Case Study," Sustainability, MDPI, vol. 11(14), pages 1-8, July.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3983-:d:250774
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/11/14/3983/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/11/14/3983/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Kim, May & Trail, Galen T., 2010. "The effects of service provider employment status and service quality exchange on perceived organizational image and purchase intention," Sport Management Review, Elsevier, vol. 13(3), pages 225-234, August.
    2. May Kim & Galen T. Trail, 2010. "The effects of service provider employment status and service quality exchange on perceived organizational image and purchase intention," Sport Management Review, Taylor & Francis Journals, vol. 13(3), pages 225-234, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Heesup Han & Hyoungeun Moon & Antonio Ariza-Montes & Soyeun Lee, 2020. "Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty," Sustainability, MDPI, vol. 12(3), pages 1-15, January.
    2. Jairo León-Quismondo & Jorge García-Unanue & Pablo Burillo, 2020. "Best Practices for Fitness Center Business Sustainability: A Qualitative Vision," Sustainability, MDPI, vol. 12(12), pages 1-17, June.
    3. Pedro Cuesta-Valiño & Pablo Gutiérrez-Rodríguez & Cristina Loranca-Valle, 2021. "Sustainable Management of Sports Federations: The Indirect Effects of Perceived Service on Member’s Loyalty," Sustainability, MDPI, vol. 13(2), pages 1-24, January.
    4. Alfonso Castillo-Rodríguez & Wanesa Onetti-Onetti & Rui Sousa Mendes & José Luis Chinchilla-Minguet, 2020. "Relationship between Leg Strength and Balance and Lean Body Mass. Benefits for Active Aging," Sustainability, MDPI, vol. 12(6), pages 1-9, March.
    5. José Álvarez-García & Encarnación González-Vázquez & María de la Cruz Del Río-Rama & Amador Durán-Sánchez, 2019. "Quality in Customer Service and Its Relationship with Satisfaction: An Innovation and Competitiveness Tool in Sport and Health Centers," IJERPH, MDPI, vol. 16(20), pages 1-17, October.
    6. Jairo León-Quismondo & José Bonal & Pablo Burillo & Álvaro Fernández-Luna, 2023. "How Can We Improve Running Events? The IPA4RE Questionnaire and Its Potential Impact on the Experience of Runners," IJERPH, MDPI, vol. 20(3), pages 1-12, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lock, Daniel & Filo, Kevin & Kunkel, Thilo & Skinner, James, 2013. "Thinking about the same things differently: Examining perceptions of a non-profit community sport organisation," Sport Management Review, Elsevier, vol. 16(4), pages 438-450.
    2. Antonio Fernández-Martínez & Mónica Haro-González & Román Nuviala & Raquel Pérez-Ordás & Alberto Nuviala, 2020. "Women and Physical Activity in Fitness Centres. Analysis of Future Intentions and Their Relationship with Age," IJERPH, MDPI, vol. 17(15), pages 1-15, July.
    3. McLeod, Christopher M. & Holden, John T. & Hawzen, Matthew G. & Chahardovali, Tarlan, 2019. "Do influxes of atypical labor make sport event workers prone to exploitation?," Sport Management Review, Elsevier, vol. 22(4), pages 527-539.
    4. Antonio Fernández-Martínez & Raquel Pérez-Ordás & Román Nuviala & Mónica Aznar & Ana María Porcel-Gálvez & Alberto Nuviala, 2020. "Communication as a Strategy to Promote Sports and Health Activities Designed for Adolescents," IJERPH, MDPI, vol. 17(13), pages 1-13, July.
    5. Wicker, Pamela, 2017. "Volunteerism and volunteer management in sport," Sport Management Review, Elsevier, vol. 20(4), pages 325-337.
    6. Raquel Pérez-Ordás & Mónica Aznar Cebamanos & Román Nuviala & Alberto Nuviala, 2019. "Evaluation of Extracurricular Sports Activities as an Educational Element for Sustainable Development in Educational Institutions," Sustainability, MDPI, vol. 11(12), pages 1-13, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3983-:d:250774. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.