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Performance Indicators Framework for Assessment of a Sanitary Sewer System Using the Analytic Hierarchy Process (AHP)

Author

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  • Seong-Nam Nam

    (Department of Civil and Environmental Engineering, Chung-Ang University, 84 Heukseok-ro, Dongjak-gu, Seoul 06974, Korea)

  • Thao Thi Nguyen

    (Department of Civil and Environmental Engineering, Chung-Ang University, 84 Heukseok-ro, Dongjak-gu, Seoul 06974, Korea)

  • Jeill Oh

    (Department of Civil and Environmental Engineering, Chung-Ang University, 84 Heukseok-ro, Dongjak-gu, Seoul 06974, Korea)

Abstract

In this study, performance indicators (PIs) for assessing services of the sanitary sewer system in South Korea were evaluated based on general opinions collected from experts in the field. The analytic hierarchy process (AHP) was then carried out. The evaluated set of PIs consisted of five major criteria: management, operation and maintenance, service, environment, and finance. Using the experts’ survey incorporated into the AHP tool, the prioritization of the five criteria was performed, consisting of a total of 14 indicators and 34 checklists on three levels. Of the criteria groups, operation and maintenance was found to be the most important indicator, comprising 43% of all the scores. The AHP results showed that, of the 34 checklists, 13 indicators were explained as candidates of key PIs: on-the-job training and work role and responsibility from management, sewer condition inspection, pump, sewer maintenance, flow rate/water quality/odor monitoring from operation and maintenance, complaint resolution from service, inflow volume from environment, and operational cost in annual expenditures from finance. The PIs developed in this study are expected to be used by stakeholders involved in the provision of sewer services, such as undertaking companies, policy-making bodies, and financing agencies.

Suggested Citation

  • Seong-Nam Nam & Thao Thi Nguyen & Jeill Oh, 2019. "Performance Indicators Framework for Assessment of a Sanitary Sewer System Using the Analytic Hierarchy Process (AHP)," Sustainability, MDPI, vol. 11(10), pages 1-18, May.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:10:p:2746-:d:230953
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    References listed on IDEAS

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    1. Vilanova, Mateus Ricardo Nogueira & Magalhães Filho, Paulo & Balestieri, José Antônio Perrella, 2015. "Performance measurement and indicators for water supply management: Review and international cases," Renewable and Sustainable Energy Reviews, Elsevier, vol. 43(C), pages 1-12.
    2. Kurka, Thomas, 2013. "Application of the analytic hierarchy process to evaluate the regional sustainability of bioenergy developments," Energy, Elsevier, vol. 62(C), pages 393-402.
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    2. Arlene Lu-Gonzales & Takuji W. Tsusaka & Sylvia Szabo & Reuben M. J. Kadigi & Camilla Blasi Foglietti & Seree Park & Zoe Matthews, 2023. "Evaluating the Contribution of Complex International Research-for-Development Programmes to the Sustainable Development Goals," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 35(2), pages 380-401, April.
    3. Mateusz Hämmerling & Joanna Kocięcka & Stanisław Zaborowski, 2021. "AHP as a Useful Tool in the Assessment of the Technical Condition of Hydrotechnical Constructions," Sustainability, MDPI, vol. 13(3), pages 1-26, January.
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    5. Md. Arif Chowdhury & Hasnat Sabrina & Rashed Uz Zzaman & Syed Labib Ul Islam, 2022. "Green building aspects in Bangladesh: A study based on experts opinion regarding climate change," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(7), pages 9260-9284, July.

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