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Market Orientation in NGDOs: Construction of a Scale Focused on Their Stakeholders

Author

Listed:
  • Víctor Valero-Amaro

    (Department of Business Management and Sociology, School of Industrial Engineering, University of Extremadura, 06006 Badajoz, Spain)

  • Clementina Galera-Casquet

    (Department of Business Management and Sociology, Faculty of Economics and Business, University of Extremadura, 06006 Badajoz, Spain)

  • María Jesús Barroso-Méndez

    (Department of Business Management and Sociology, School of Industrial Engineering, University of Extremadura, 06006 Badajoz, Spain)

Abstract

Nongovernmental development organizations (NGDOs) have traditionally enjoyed notable recognition and visibility within the field of nonprofit organizations. However, the situation of this sector is problematic in its need to respond to various threats whether programmatic, financial, or of social legitimacy. This study poses as a hypothesis that market orientation, as a management philosophy which many NGDOs could adopt, may be fundamental for them to deal successfully with the challenges they face. An analysis of the literature on market orientation in the nonprofit sector showed that the existing models of market orientation did not adequately capture NGDOs’ real working context, thus recommending a broader market approach based on proposals oriented to the stakeholder and to social aspects. For this reason, the objective of the study was to create a scale of market orientation adapted to the reality of the work of NGDOs. Analysis of a sample of 104 Spanish entities allowed an eight-factor market orientation scale for NGDOs to be created and validated, which reached optimal values of reliability and validity.

Suggested Citation

  • Víctor Valero-Amaro & Clementina Galera-Casquet & María Jesús Barroso-Méndez, 2019. "Market Orientation in NGDOs: Construction of a Scale Focused on Their Stakeholders," Social Sciences, MDPI, vol. 8(8), pages 1-30, August.
    • Handle: RePEc:gam:jscscx:v:8:y:2019:i:8:p:237-:d:256385
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    References listed on IDEAS

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    1. Josefa D. Martín-Santana & María Katiuska Cabrera-Suárez & María de la Cruz Déniz-Déniz, 2021. "Donor Orientation and Employee Attitudes and Behavior in Spanish Blood Transfusion Centers and Services," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 16(3), pages 1097-1121, June.

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