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Queuing System with Two Types of Customers and Dynamic Change of a Priority

Author

Listed:
  • Valentina Klimenok

    (Department of Applied Mathematics and Computer Science, Belarusian State University, 4 Nezavisimosti Ave., 220030 Minsk, Belarus)

  • Alexander Dudin

    (Department of Applied Mathematics and Computer Science, Belarusian State University, 4 Nezavisimosti Ave., 220030 Minsk, Belarus
    Applied Mathematics and Communications Technology Institute, Peoples’ Friendship University of Russia (RUDN University), 6 Miklukho-Maklaya St, Moscow 117198, Russia)

  • Olga Dudina

    (Department of Applied Mathematics and Computer Science, Belarusian State University, 4 Nezavisimosti Ave., 220030 Minsk, Belarus)

  • Irina Kochetkova

    (Applied Mathematics and Communications Technology Institute, Peoples’ Friendship University of Russia (RUDN University), 6 Miklukho-Maklaya St, Moscow 117198, Russia)

Abstract

The use of priorities allows us to improve the quality of service of inhomogeneous customers in telecommunication networks, inventory and health-care systems. An important modern direction of research is to analyze systems in which priority of a customer can be changed during his/her stay in the system. We considered a single-server queuing system with a finite buffer, where two types of customers arrive according to a batch marked Markov arrival process. Type 1 customers have non-preemptive priority over type 2 customers. Low priority customers are able to receive high priority after the random amount of time. For each non-priority customer accepted into the buffer, a timer, which counts a random time having a phase type distribution, is switched-on. When the timer expires, the customer with some probability leaves the system unserved and with the complimentary probability gains the high priority. Such a type of queues is typical in many health-care systems, contact centers, perishable inventory, etc. We describe the behavior of the system by a multi-dimensional continuous-time Markov chain and calculate a number of the stationary performance measures of the system including the various loss probabilities as well as the distribution function of the waiting time of priority customers. The illustrative numerical examples giving insights into the system behavior are presented.

Suggested Citation

  • Valentina Klimenok & Alexander Dudin & Olga Dudina & Irina Kochetkova, 2020. "Queuing System with Two Types of Customers and Dynamic Change of a Priority," Mathematics, MDPI, vol. 8(5), pages 1-25, May.
    • Handle: RePEc:gam:jmathe:v:8:y:2020:i:5:p:824-:d:359960
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    References listed on IDEAS

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    1. Ping Cao & Jingui Xie, 2016. "Optimal control of a multiclass queueing system when customers can change types," Queueing Systems: Theory and Applications, Springer, vol. 82(3), pages 285-313, April.
    2. Qi‐Ming He & Jingui Xie & Xiaobo Zhao, 2012. "Priority queue with customer upgrades," Naval Research Logistics (NRL), John Wiley & Sons, vol. 59(5), pages 362-375, August.
    3. Lawrence Brown & Noah Gans & Avishai Mandelbaum & Anat Sakov & Haipeng Shen & Sergey Zeltyn & Linda Zhao, 2005. "Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective," Journal of the American Statistical Association, American Statistical Association, vol. 100, pages 36-50, March.
    4. Jingui Xie & Taozeng Zhu & An-Kuo Chao & Shuaian Wang, 2017. "Performance analysis of service systems with priority upgrades," Annals of Operations Research, Springer, vol. 253(1), pages 683-705, June.
    5. Val Andrei Fajardo & Steve Drekic, 2017. "Waiting Time Distributions in the Preemptive Accumulating Priority Queue," Methodology and Computing in Applied Probability, Springer, vol. 19(1), pages 255-284, March.
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    Cited by:

    1. K. Jeganathan & S. Selvakumar & S. Saravanan & N. Anbazhagan & S. Amutha & Woong Cho & Gyanendra Prasad Joshi & Joohan Ryoo, 2022. "Performance of Stochastic Inventory System with a Fresh Item, Returned Item, Refurbished Item, and Multi-Class Customers," Mathematics, MDPI, vol. 10(7), pages 1-37, April.
    2. Konstantin Samouylov & Olga Dudina & Alexander Dudin, 2023. "Analysis of Multi-Server Queueing System with Flexible Priorities," Mathematics, MDPI, vol. 11(4), pages 1-22, February.
    3. V. Vinitha & N. Anbazhagan & S. Amutha & K. Jeganathan & Bhanu Shrestha & Hyoung-Kyu Song & Gyanendra Prasad Joshi & Hyeonjoon Moon, 2022. "Analysis of a Stochastic Inventory Model on Random Environment with Two Classes of Suppliers and Impulse Customers," Mathematics, MDPI, vol. 10(13), pages 1-18, June.

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