IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v19y2022i23p16106-d990985.html
   My bibliography  Save this article

Job Dissatisfaction and Its Predictors among Healthcare Workers of ‘Type 2 Health Clinics’ in North-Eastern Malaysia

Author

Listed:
  • Mohd Ikhwan Azmi

    (Department of Community Medicine, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kota Bharu 16150, Kelantan, Malaysia)

  • Aziah Daud

    (Department of Community Medicine, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kota Bharu 16150, Kelantan, Malaysia)

  • Mohd Nazri Shafei

    (Department of Community Medicine, School of Medical Sciences, Health Campus, Universiti Sains Malaysia, Kota Bharu 16150, Kelantan, Malaysia)

  • Anees Abdul Hamid

    (Kelantan State Health Department, Ministry of Health Malaysia, Kota Bharu 15200, Kelantan, Malaysia)

Abstract

It is crucial to comprehend factors associated to job dissatisfaction among healthcare workers (HCWs) in Malaysia’s primary health clinics, especially those working in ‘Type 2 Health Clinics’ which cater for populations of >50,000 and a daily average number of patients between 500 and 800. It is essential to ensure that effective strategies can be proposed to promote job satisfaction. A total of 314 HCWs from ‘Type 2 Health Clinics’ in north-eastern Malaysia consented to participate in this cross-sectional study, conducted between October 2020 and December 2021. The Job Satisfaction Survey was used to assess job dissatisfaction. The prevalence of job dissatisfaction was 35.7%. The significant factors associated with job dissatisfaction were younger age and those who were dissatisfied with their yearly performance mark. Targeted interventional activities for young HCWs and for those who are dissatisfied with their yearly performance mark are recommended to improve job satisfaction.

Suggested Citation

  • Mohd Ikhwan Azmi & Aziah Daud & Mohd Nazri Shafei & Anees Abdul Hamid, 2022. "Job Dissatisfaction and Its Predictors among Healthcare Workers of ‘Type 2 Health Clinics’ in North-Eastern Malaysia," IJERPH, MDPI, vol. 19(23), pages 1-13, December.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:23:p:16106-:d:990985
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/19/23/16106/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/19/23/16106/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Huixuan Zhou & Xueyan Han & Juan Zhang & Jing Sun & Linlin Hu & Guangyu Hu & Shichao Wu & Pengyu Zhao & Feng Jiang & Yuanli Liu, 2018. "Job Satisfaction and Associated Factors among Medical Staff in Tertiary Public Hospitals: Results from a National Cross-Sectional Survey in China," IJERPH, MDPI, vol. 15(7), pages 1-13, July.
    2. Yi-Chuan Chen & Yue-Liang Leon Guo & Wei-Shan Chin & Nai-Yun Cheng & Jiune-Jye Ho & Judith Shu-Chu Shiao, 2019. "Patient–Nurse Ratio is Related to Nurses’ Intention to Leave Their Job through Mediating Factors of Burnout and Job Dissatisfaction," IJERPH, MDPI, vol. 16(23), pages 1-14, November.
    3. Peerayuth Charoensukmongkol & Murad Moqbel & Sandra Gutierrez-Wirsching, 2016. "The role of coworker and supervisor support on job burnout and job satisfaction," Journal of Advances in Management Research, Emerald Group Publishing, vol. 13(1), pages 4-22, May.
    4. DonHee Lee, 2012. "Implementation of quality programs in health care organizations," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 387-404, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhihui Jia & Xiaotong Wen & Xiaohui Lin & Yixiang Lin & Xuyang Li & Guoqing Li & Zhaokang Yuan, 2021. "Working Hours, Job Burnout, and Subjective Well-Being of Hospital Administrators: An Empirical Study Based on China’s Tertiary Public Hospitals," IJERPH, MDPI, vol. 18(9), pages 1-13, April.
    2. Dongxu Li & Min Su & Xi Guo & Weile Zhang & Tianjiao Zhang, 2022. "The Effect of Medical Choice on Health Costs of Middle-Aged and Elderly Patients with Chronic Disease: Based on Principal-Agent Theory," IJERPH, MDPI, vol. 19(13), pages 1-14, June.
    3. Christian Maier & Sven Laumer & Tim Weitzel, 2022. "A Dark Side of Telework: A Social Comparison-Based Study from the Perspective of Office Workers," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 793-811, December.
    4. Maša Bulajić & Tonći Lazibat & Davor Plavec, 2018. "Validation Of The Safety Attitudes Questionnaire (Short Form 2006) In Management Staff Of Croatian Hospitals," Poslovna izvrsnost/Business Excellence, Faculty of Economics and Business, University of Zagreb, vol. 12(1), pages 55-70.
    5. Juan José Tarí & Jorge Pereira-Moliner & Eva M. Pertusa-Ortega & María D. López-Gamero & José F. Molina-Azorín, 2017. "Does quality management improve performance or vice versa? Evidence from the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 11(1), pages 23-43, March.
    6. Juan Tarí & Iñaki Heras-Saizarbitoria & Gavin Dick, 2014. "Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 337-354, June.
    7. Muhammad Shahnawaz Adil, Nadeem, 2020. "Effects of Perceived Professional Learning and Supportive Work Environment on Job Satisfaction and Transfer of Training," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 7(2), pages 33-55, October.
    8. Aslı Ersoy & Zahid Mahmood & Shahbaz Sharif & Nazlı Ersoy & Rüya Ehtiyar, 2023. "Exploring the Associations between Social Support, Perceived Uncertainty, Job Stress, and Emotional Exhaustion during the COVID-19 Crisis," Sustainability, MDPI, vol. 15(3), pages 1-18, January.
    9. Richard Huaman-Ramirez & Khaled Lahlouh, 2023. "Understanding Career Plateaus and Their Relationship with Coworker Social Support and Organizational Commitment," Public Organization Review, Springer, vol. 23(3), pages 1083-1104, September.
    10. João Éderson Corrêa & João Batista Turrioni & Carlos Henrique Pereira Mello & Ana Carolina Oliveira Santos & Carlos Eduardo Sanches Da Silva & Fabrício Alves De Almeida, 2018. "Development of a System Measurement Model of the Brazilian Hospital Accreditation System," IJERPH, MDPI, vol. 15(11), pages 1-17, November.
    11. Le Nguyen Hau, 2019. "The role of customer operant resources in health care value creation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 457-478, September.
    12. Luu Tuan, 2015. "From clinical governance through CSR and knowledge sharing to clinical error control," Service Business, Springer;Pan-Pacific Business Association, vol. 9(4), pages 687-709, December.
    13. Razan Ibrahim Awwad & Hasan Yousef Aljuhmani & Sameer Hamdan, 2022. "Examining the Relationships Between Frontline Bank Employees’ Job Demands and Job Satisfaction: A Mediated Moderation Model," SAGE Open, , vol. 12(1), pages 21582440221, February.
    14. João Barata & Paulo Rupino da Cunha & Ana Paula Melo Santos, 2018. "Mind the Gap: Assessing Alignment between Hospital Quality and its Information Systems," Information Technology for Development, Taylor & Francis Journals, vol. 24(2), pages 315-332, April.
    15. Hanna Choi & Sujin Shin, 2022. "The Factors That Affect Turnover Intention According to Clinical Experience: A Focus on Organizational Justice and Nursing Core Competency," IJERPH, MDPI, vol. 19(6), pages 1-12, March.
    16. Norberth Okros & Delia Vîrgă, 2022. "How to Increase Job Satisfaction and Performance? Start with Thriving: The Serial Mediation Effect of Psychological Capital and Burnout," IJERPH, MDPI, vol. 19(13), pages 1-12, June.
    17. Young-In Oh & Hyeongsu Kim & KyeHyun Kim, 2019. "Factors Affecting Korean Physician Job Satisfaction," IJERPH, MDPI, vol. 16(15), pages 1-12, July.
    18. María Fuensanta Hellín Gil & José Antonio Ruiz Hernández & Francisco Javier Ibáñez-López & Ana Myriam Seva Llor & Maria Dolores Roldán Valcárcel & Marzena Mikla & María José López Montesinos, 2022. "Relationship between Job Satisfaction and Workload of Nurses in Adult Inpatient Units," IJERPH, MDPI, vol. 19(18), pages 1-16, September.
    19. Teresa Neves & Pedro Parreira & Vitor Rodrigues & João Graveto, 2022. "Organizational Commitment and Intention to Leave of Nurses in Portuguese Hospitals," IJERPH, MDPI, vol. 19(4), pages 1-14, February.
    20. Ana-Marija Vrtodušiæ Hrgoviæ & Ivana Škarica, 2015. "Quality Management Systems in Croatian Institutes of Public Health," MIC 2015: Managing Sustainable Growth; Proceedings of the Joint International Conference, Portorož, Slovenia, 28–30 May 2015,, University of Primorska, Faculty of Management Koper.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:19:y:2022:i:23:p:16106-:d:990985. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.