IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i21p11547-d671203.html
   My bibliography  Save this article

Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services

Author

Listed:
  • Anna Majda

    (Laboratory of Theory and Fundamentals of Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian Univeristy Medical College, ul. Michałowskiego 12, 31-126 Krakow, Poland)

  • Iwona Elżbieta Bodys-Cupak

    (Laboratory of Theory and Fundamentals of Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian Univeristy Medical College, ul. Michałowskiego 12, 31-126 Krakow, Poland)

  • Joanna Zalewska-Puchała

    (Laboratory of Theory and Fundamentals of Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian Univeristy Medical College, ul. Michałowskiego 12, 31-126 Krakow, Poland
    Joanna Zalewska-Puchała has passed away.)

  • Krystian Barzykowski

    (Institute of Psychology, Jagiellonian University, ul. Ingardena 6, 30-060 Krakow, Poland)

Abstract

Background: There are more and more foreigners in Poland who become clients of the Polish healthcare system. They use, among others, emergency medical services provided by healthcare professionals: doctors, nurses, and paramedics. Skillful care for culturally different patients requires cultural competencies and cultural intelligence to ensure good quality of care and cultural safety. The study aimed to measure and assess the cultural competencies and cultural intelligence of medical professionals working in hospital emergency departments (HEDs) and hospital emergency rooms (HERs) in Małopolska, a region in southern Poland. Methods: The following questionnaires were used in the study: the Cross-Cultural Competence Inventory (CCCI), the Cultural Intelligence Scale (CQS), and Questionnaire on Attitudes Towards Culturally Divergent People. In total, 709 medical professionals participated in the study, including 363 nurses, 223 paramedics, and 123 doctors. Results: Cultural intelligence—the overall score and the scores on the metacognitive, cognitive, motivational, and behavioral subscales were significantly higher among HED and HER doctors. Cultural competencies—the overall score and the score on the cultural adaptation subscale were also significantly higher among HED and HER doctors. The CCCI and CQS scores were influenced by selected variables: taking care of and close interactions with representatives of other cultural circles; staying outside Poland for more than a month. Doctors were the group of medical professionals that were most tolerant and most positive towards people from other cultures. Conclusions: The research results confirm the positive impact of contact of medical professionals with people from other cultures on their cultural competencies and cultural intelligence. They indicate the need for training in acquiring cultural competencies and developing cultural intelligence, especially among nurses. They demonstrate the need to raise awareness among HED and HER medical professionals about issues in intercultural care and to increase diversity efforts, especially among nurses.

Suggested Citation

  • Anna Majda & Iwona Elżbieta Bodys-Cupak & Joanna Zalewska-Puchała & Krystian Barzykowski, 2021. "Cultural Competence and Cultural Intelligence of Healthcare Professionals Providing Emergency Medical Services," IJERPH, MDPI, vol. 18(21), pages 1-12, November.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:21:p:11547-:d:671203
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/21/11547/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/18/21/11547/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Bücker, Joost‏ JLE & Furrer, Olivier & Lin, Yanyan, 2015. "Measuring cultural intelligence: a new test of the CQ scale," FSES Working Papers 461, Faculty of Economics and Social Sciences, University of Freiburg/Fribourg Switzerland.
    2. Soon Ang & Linn Van Dyne & Christine Koh & K. Yee Ng & Klaus J. Templer & Cheryl Tay & N. Anand Chandrasekar, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(3), pages 335-371, November.
    3. Anna Majda & Joanna Zalewska-Puchała & Iwona Bodys-Cupak & Anna Kurowska & Krystian Barzykowski, 2021. "Evaluating the Effectiveness of Cultural Education Training: Cultural Competence and Cultural Intelligence Development among Nursing Students," IJERPH, MDPI, vol. 18(8), pages 1-10, April.
    4. Ang, Soon & Van Dyne, Linn & Koh, Christine & Ng, K. Yee & Templer, Klaus J. & Tay, Cheryl & Chandrasekar, N. Anand, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, Cambridge University Press, vol. 3(3), pages 335-371, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rockstuhl, Thomas & Van Dyne, Linn, 2018. "A bi-factor theory of the four-factor model of cultural intelligence: Meta-analysis and theoretical extensions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 148(C), pages 124-144.
    2. Schlägel, Christopher & Sarstedt, Marko, 2016. "Assessing the measurement invariance of the four-dimensional cultural intelligence scale across countries: A composite model approach," European Management Journal, Elsevier, vol. 34(6), pages 633-649.
    3. Sebastian Stoermer & Samuel Davies & Fabian Jintae Froese, 2021. "The influence of expatriate cultural intelligence on organizational embeddedness and knowledge sharing: The moderating effects of host country context," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 52(3), pages 432-453, April.
    4. Abdel-Rahim, Heba Y. & Lorenz, Melanie P. & Zaher, Angie Abdel, 2022. "How do cultural difference, cultural exposure, and CQ affect interpretations of trust from contract choices? Evidence from dyadic cross-country experiments," Accounting, Organizations and Society, Elsevier, vol. 96(C).
    5. Zhang, Ying & Xu, Nan & Frost, Mark & Zhou, Wei & Li, Yuran, 2021. "Modeling team efficiency for international production assignments in Chinese manufacturing multinationals," International Journal of Production Economics, Elsevier, vol. 235(C).
    6. Tharapos, Meredith & O'Connell, Brendan T. & Dellaportas, Steven & Basioudis, Ilias, 2019. "Are accounting academics culturally intelligent?: An empirical investigation," The British Accounting Review, Elsevier, vol. 51(2), pages 111-129.
    7. Seung Yeon Lee & Ah Jeong Hong, 2021. "Psychometric Investigation of the Cultural Intelligence Scale Using the Rasch Measurement Model in South Korea," Sustainability, MDPI, vol. 13(6), pages 1-12, March.
    8. Geneviève Morin & David Talbot, 2023. "Cultural intelligence of expatriate workers: a systematic review," Management Review Quarterly, Springer, vol. 73(1), pages 413-454, February.
    9. Lorenz, Melanie P. & Ramsey, Jase R. & Richey, Robert Glenn, 2018. "Expatriates’ international opportunity recognition and innovativeness: The role of metacognitive and cognitive cultural intelligence," Journal of World Business, Elsevier, vol. 53(2), pages 222-236.
    10. Schlaegel, Christopher & Richter, Nicole Franziska & Taras, Vasyl, 2021. "Cultural intelligence and work-related outcomes: A meta-analytic examination of joint effects and incremental predictive validity," Journal of World Business, Elsevier, vol. 56(4).
    11. Elenkov, Detelin S. & Manev, Ivan M., 2009. "Senior expatriate leadership's effects on innovation and the role of cultural intelligence," Journal of World Business, Elsevier, vol. 44(4), pages 357-369, October.
    12. Musarra, Giuseppe & Kadile, Vita & Zaefarian, Ghasem & Oghazi, Pejvak & Najafi-Tavani, Zhaleh, 2022. "Emotions, culture intelligence, and mutual trust in technology business relationships," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    13. Miletić, Lana & Globočnik Žunac, Ana & Čerepinko, Darijo, 2023. "Cultural Intelligence as the basis of Everyday Communication," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2023), Hybrid Conference, Dubrovnik, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Dubrovnik, Croatia, 4-6 September, 2023, pages 319-328, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    14. Annelies Costers & Yves Van Vaerenbergh & Anja Van den Broeck, 2019. "How to boost frontline employee service recovery performance: the role of cultural intelligence," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 581-602, September.
    15. Junshuai Cheng & Qaisar Iqbal & Guangmeng Ji & Weichun Li, 2022. "A Sustainable and Comprehensive Framework for Knowledge Transfer in MNCs: An Empirical Examination Based on Country, Company and Individual Levels of Chinese MNCs," Sustainability, MDPI, vol. 14(21), pages 1-17, October.
    16. Honghua Li & Yemisi Awotoye & Robert P. Singh, 2023. "Immigrant Entrepreneurs in the U.S.: Firm Performance Based on Entrepreneurial Competencies," Economies, MDPI, vol. 11(10), pages 1-14, September.
    17. Kozhakhmet, Sanat & Nurgabdeshov, Assylbek, 2022. "Knowledge acquisition of Chinese expatriates: managing Chinese MNEs in Kazakhstan," Journal of International Management, Elsevier, vol. 28(2).
    18. Julia Backmann & Rouven Kanitz & Amy Wei Tian & Patrick Hoffmann & Martin Hoegl, 2020. "Cultural gap bridging in multinational teams," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(8), pages 1283-1311, October.
    19. Dimitrova, Mihaela & Chia, Sherwin Ignatius & Shaffer, Margaret A. & Tay-Lee, Cheryl, 2020. "Forgotten travelers: Adjustment and career implications of international business travel for expatriates," Journal of International Management, Elsevier, vol. 26(1).
    20. Ali Dolatshah & Masood Ghorban Hosseini & Masoud Ghorban hosseini, 2016. "Study of the Relation between Cultural Intelligence and Organizational Commitment among Staff Case Study (Arman Financial Institution)," Modern Applied Science, Canadian Center of Science and Education, vol. 10(3), pages 1-79, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:21:p:11547-:d:671203. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.