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Psychological Impacts of the New Ways of Working (NWW): A Systematic Review

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  • Yasuhiro Kotera

    (Human Sciences Research Centre, University of Derby, Derby DE22 1GB, Derbyshire, UK)

  • Katia Correa Vione

    (Human Sciences Research Centre, University of Derby, Derby DE22 1GB, Derbyshire, UK)

Abstract

Digitalization of knowledge work is essential for today’s organizations, responding to diversified employee needs. Many organizations are already implementing some form of flexibility to help workers perform work and non-work duties, while maintaining high productivity. While these changes in workplaces, “New Ways of Working (NWW)”, have been discussed in the literature, a systematic appraisal of evidence of NWW has not been conducted. Relating to poor work-related mental health worldwide, this systematic review analyzed the psychological impacts of NWW, and the quality and quantity of NWW research. Following the preferred reporting items for systematic reviews and meta-analysis (PRISMA) guidelines, NWW studies targeting psychological outcomes were evaluated. Initial literature search on ProQuest, PsycINFO, Science Direct, and Google Scholar retrieved 308 titles, from which seven articles fulfilled all inclusion criteria. Our appraisal revealed that NWW research evaluated diverse psychological outcomes. While NWW can help workers’ engagement, work-related flow, and connectivity among staff, NWW can also increase blurred work-home boundary, fatigue, and mental demands. The quality of NWW research was overall medium, needing more rigorous studies. Our findings can inform decision-makers in the workplace to effectively implement NWW, and researchers to improve the quality and the usefulness of future NWW studies.

Suggested Citation

  • Yasuhiro Kotera & Katia Correa Vione, 2020. "Psychological Impacts of the New Ways of Working (NWW): A Systematic Review," IJERPH, MDPI, vol. 17(14), pages 1-13, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:14:p:5080-:d:384522
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    1. Gerards, Ruud & de Grip, Andries & Weustink, A., 2018. "Do new ways of working increase informal learning?," Research Memorandum 010, Maastricht University, Graduate School of Business and Economics (GSBE).
    2. Melissa Mazmanian & Wanda J. Orlikowski & JoAnne Yates, 2013. "The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals," Organization Science, INFORMS, vol. 24(5), pages 1337-1357, October.
    3. David Moher & Alessandro Liberati & Jennifer Tetzlaff & Douglas G Altman & The PRISMA Group, 2009. "Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement," PLOS Medicine, Public Library of Science, vol. 6(7), pages 1-6, July.
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    Cited by:

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    5. Liyuan Wang & Tianyi Xie, 2023. "Double-Edged Sword Effect of Flexible Work Arrangements on Employee Innovation Performance: From the Demands–Resources–Individual Effects Perspective," Sustainability, MDPI, vol. 15(13), pages 1-27, June.
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    8. Nelda Andersone & Giulia Nardelli & Christine Ipsen & Kasper Edwards, 2022. "Exploring Managerial Job Demands and Resources in Transition to Distance Management: A Qualitative Danish Case Study," IJERPH, MDPI, vol. 20(1), pages 1-29, December.
    9. David Giauque & Frédéric Cornu & Karine Renard & Yves Emery, 2023. "Opportunity to Use New Ways of Working: Do Sectors and Organizational Characteristics Shape Employee Perceptions?," Sustainability, MDPI, vol. 15(14), pages 1-21, July.
    10. Ilaria Buonomo & Martina Pansini & Sara Cervai & Paula Benevene, 2022. "Compassionate Work Environments and Their Role in Teachers’ Life Satisfaction: The Contribution of Perceived Collective School Performance and Burnout," IJERPH, MDPI, vol. 19(21), pages 1-14, October.
    11. Elisabeth Rohwer & Joelle-Cathrin Flöther & Volker Harth & Stefanie Mache, 2022. "Overcoming the “Dark Side” of Technology—A Scoping Review on Preventing and Coping with Work-Related Technostress," IJERPH, MDPI, vol. 19(6), pages 1-30, March.
    12. Juliana Salvadorinho & Leonor Teixeira, 2023. "Happy and Engaged Workforce in Industry 4.0: A New Concept of Digital Tool for HR Based on Theoretical and Practical Trends," Sustainability, MDPI, vol. 15(3), pages 1-29, February.
    13. Andrea Eriksson & Lotta Dellve & Anna Williamsson & Katrin Skagert, 2022. "How Conditions and Resources Connected to Digital Management Systems and Remote Work Are Associated with Sustainable Work," IJERPH, MDPI, vol. 19(23), pages 1-11, November.
    14. Antimo Moretti & Fabrizio Menna & Milena Aulicino & Marco Paoletta & Sara Liguori & Giovanni Iolascon, 2020. "Characterization of Home Working Population during COVID-19 Emergency: A Cross-Sectional Analysis," IJERPH, MDPI, vol. 17(17), pages 1-13, August.
    15. Unay‐Gailhard, İlkay & Brennan, Mark A., 2023. "Young farmers in “The New World of Work”: The contribution of new media to the work engagement and professional identities," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 88(2), pages 426-460.
    16. Yasuhiro Kotera & Kenichi Asano & Hiromasa Kotera & Remi Ohshima & Annabel Rushforth, 2022. "Mental Health of Japanese Workers: Amotivation Mediates Self-Compassion on Mental Health Problems," IJERPH, MDPI, vol. 19(17), pages 1-11, August.
    17. Yasuhiro Kotera & Holly Young & Sarah Maybury & Muhammad Aledeh, 2022. "Mediation of Self-Compassion on Pathways from Stress to Psychopathologies among Japanese Workers," IJERPH, MDPI, vol. 19(19), pages 1-11, September.
    18. Annabel Rushforth & Mia Durk & Gabby A. A. Rothwell-Blake & Ann Kirkman & Fiona Ng & Yasuhiro Kotera, 2023. "Self-Compassion Interventions to Target Secondary Traumatic Stress in Healthcare Workers: A Systematic Review," IJERPH, MDPI, vol. 20(12), pages 1-14, June.

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