IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v17y2019i1p48-d299875.html
   My bibliography  Save this article

How to Manage Diversity and Enhance Team Performance: Evidence from Online Doctor Teams in China

Author

Listed:
  • Xuan Liu

    (School of Business, East China University of Science and Technology, Shanghai 200237, China)

  • Meimei Chen

    (School of Business, East China University of Science and Technology, Shanghai 200237, China)

  • Jia Li

    (School of Business, East China University of Science and Technology, Shanghai 200237, China)

  • Ling Ma

    (School of Business, East China University of Science and Technology, Shanghai 200237, China)

Abstract

(1) Background: Traditional one-to-one online consultations with doctors often fail to provide timely and accurate treatment plans; consequently, creating cross-hospital and cross-regional teams has become a new pattern for doctors aiming to offer Internet medical services. Because the online doctor team is a new virtual organizational model, it remains to be explained and investigated. (2) Methods: Combining the information processing view and the social categorization view, this study takes the perspective of team diversity and empirically investigates the effect of team diversity on team performance. We consider four kinds of team diversity, including status capital diversity, decision capital diversity, online reputation diversity, and professional knowledge diversity, and we investigate how team composition from the diversity perspective affects online doctor team performance and how leader reputation moderates the effect of team diversity on team performance. We use secondary data from a leading online medical consultation platform in China (Good Doctor), and our research data include 1568 teams with a total of 5481 doctors. (3) Results: The results show that status capital diversity and decision capital diversity negatively affect team performance; diversity in terms of online reputation and professional knowledge positively affect team performance; and leader reputation moderates the impact of status capital diversity and online reputation on team performance. (4) Conclusions: Our study offers management suggestions on how to form a high-performance doctor team and provides advice for the future development of online doctor teams.

Suggested Citation

  • Xuan Liu & Meimei Chen & Jia Li & Ling Ma, 2019. "How to Manage Diversity and Enhance Team Performance: Evidence from Online Doctor Teams in China," IJERPH, MDPI, vol. 17(1), pages 1-17, December.
    • Handle: RePEc:gam:jijerp:v:17:y:2019:i:1:p:48-:d:299875
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/17/1/48/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/17/1/48/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Shanshan Guo & Xitong Guo & Xiaofei Zhang & Doug Vogel, 2018. "Doctor–patient relationship strength’s impact in an online healthcare community," Information Technology for Development, Taylor & Francis Journals, vol. 24(2), pages 279-300, April.
    2. Tibor Besedeš & Cary Deck & Sarah Quintanar & Sudipta Sarangi & Mikhail Shor, 2014. "Effort and Performance: What Distinguishes Interacting and Noninteracting Groups from Individuals?," Southern Economic Journal, John Wiley & Sons, vol. 81(2), pages 294-322, October.
    3. Deborah Gladstein Ancona & David F. Caldwell, 1992. "Demography and Design: Predictors of New Product Team Performance," Organization Science, INFORMS, vol. 3(3), pages 321-341, August.
    4. repec:mpr:mprres:3658 is not listed on IDEAS
    5. Dai, Lu & Guo, Qiang & Liu, Xiao-Lu & Liu, Jian-Guo & Zhang, Yi-Cheng, 2018. "Identifying online user reputation in terms of user preference," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 494(C), pages 403-409.
    6. repec:wly:soecon:v:81:2:y:2014:p:294-322 is not listed on IDEAS
    7. Wu, Jie & Wu, Zefu & Si, Steven, 2016. "The influences of Internet-based collaboration and intimate interactions in buyer–supplier relationship on product innovation," Journal of Business Research, Elsevier, vol. 69(9), pages 3780-3787.
    8. Yang, Yefei & Zhang, Xiaofei & Lee, Peter K.C., 2019. "Improving the effectiveness of online healthcare platforms: An empirical study with multi-period patient-doctor consultation data," International Journal of Production Economics, Elsevier, vol. 207(C), pages 70-80.
    9. Prithwiraj Choudhury & Martine R. Haas, 2018. "Scope versus speed: Team diversity, leader experience, and patenting outcomes for firms," Strategic Management Journal, Wiley Blackwell, vol. 39(4), pages 977-1002, April.
    10. David Constant & Lee Sproull & Sara Kiesler, 1996. "The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice," Organization Science, INFORMS, vol. 7(2), pages 119-135, April.
    11. Elbedweihy, Alaa M. & Jayawardhena, Chanaka & Elsharnouby, Mohamed H. & Elsharnouby, Tamer H., 2016. "Customer relationship building: The role of brand attractiveness and consumer–brand identification," Journal of Business Research, Elsevier, vol. 69(8), pages 2901-2910.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Liu, Huiyuan & Perera, Sandun C. & Wang, Jian-Jun, 2023. "Does the physicians’ medical team joining behavior affect their performance on an online healthcare platform? Evidence from two quasi-experiments," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 171(C).
    2. Xuan Liu & Shuqing Zhou & Xiaotong Chi, 2023. "How Do Team-Level and Individual-Level Linguistic Styles Affect Patients’ Emotional Well-Being—Evidence from Online Doctor Teams," IJERPH, MDPI, vol. 20(3), pages 1-21, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carla Taramasco & Jean-Philippe Cointet & Camille Roth, 2010. "Academic team formation as evolving hypergraphs," Scientometrics, Springer;Akadémiai Kiadó, vol. 85(3), pages 721-740, December.
    2. Chengyu Liu & Yan Li & Mingjie Fang & Feng Liu, 2023. "Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic," Service Business, Springer;Pan-Pacific Business Association, vol. 17(2), pages 449-476, June.
    3. M. Max Evans & Ilja Frissen & Anthony K. P. Wensley, 2018. "Organisational Information and Knowledge Sharing: Uncovering Mediating Effects of Perceived Trustworthiness Using the PROCESS Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-29, March.
    4. Carmela Milano, 2015. "Democratization or else vulgarization of cultural capital? The role of social networks in theater’s audience behavior," Working Papers CEB 15-004, ULB -- Universite Libre de Bruxelles.
    5. Torres, Pedro & Augusto, Mário & Godinho, Pedro, 2017. "Predicting high consumer-brand identification and high repurchase: Necessary and sufficient conditions," Journal of Business Research, Elsevier, vol. 79(C), pages 52-65.
    6. Mohammadi, Ali & Broström, Anders & Franzoni, Chiara, 2015. "Work Force Composition and Innovation: How Diversity in Employees’ Ethnical and Disciplinary Backgrounds Facilitates Knowledge Re-combination," Working Paper Series in Economics and Institutions of Innovation 413, Royal Institute of Technology, CESIS - Centre of Excellence for Science and Innovation Studies.
    7. Emmanuelle Vaast & Geoff Walsham, 2009. "Trans-Situated Learning: Supporting a Network of Practice with an Information Infrastructure," Information Systems Research, INFORMS, vol. 20(4), pages 547-564, December.
    8. Xiao Deng & Xi Guo & Yenchun Jim Wu & Min Chen, 2021. "Perceived Environmental Dynamism Promotes Entrepreneurial Team Member’s Innovation: Explanations Based on the Uncertainty Reduction Theory," IJERPH, MDPI, vol. 18(4), pages 1-12, February.
    9. Khine Kyaw & Sirimon Treepongkaruna & Pornsit Jiraporn, 2021. "Stakeholder engagement and firms' innovation: Evidence from LGBT‐supportive policies," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(4), pages 1285-1298, July.
    10. Thomas Kochan & Marc Weinstein, 1994. "Recent Developments in US Industrial Relations," British Journal of Industrial Relations, London School of Economics, vol. 32(4), pages 483-504, December.
    11. van Olffen, W. & Boone, C.A.J.J., 1997. "The confusing state of the art in top management composition studies: A theoretical and empirical review," Research Memorandum 011, Maastricht University, Netherlands Institute of Business Organization and Strategy Research (NIBOR).
    12. Coelho, Pedro Simões & Rita, Paulo & Santos, Zélia Raposo, 2018. "On the relationship between consumer-brand identification, brand community, and brand loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 43(C), pages 101-110.
    13. Ivana Bassi & Matteo Carzedda & Enrico Gori & Luca Iseppi, 2022. "Rasch analysis of consumer attitudes towards the mountain product label," Agricultural and Food Economics, Springer;Italian Society of Agricultural Economics (SIDEA), vol. 10(1), pages 1-25, December.
    14. Yeoh Khar Kheng & Sethela June, 2016. "Fostering the Innovative Work Behavior of Knowledge Workers in Malaysia’s Knowledge Intensive Business Services: A Social Capital Perspective," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 7(3), pages 162-169.
    15. Yingna Wu & Liang Ding & Xuan Song & Jun Chen, 2023. "Top Management Team Heterogeneity and the Performance of Cross-Border M&A," SAGE Open, , vol. 13(2), pages 21582440231, June.
    16. Nistor, Cristian, 2013. "A conceptual model for the use of social media in companies," MPRA Paper 44224, University Library of Munich, Germany.
    17. Büyükdağ, Naci & Kitapci, Olgun, 2021. "Antecedents of consumer-brand identification in terms of belonging brands," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    18. Dario Blanco-Fernandez & Stephan Leitner & Alexandra Rausch, 2022. "Interactions between the individual and the group level in organizations: The case of learning and autonomous group adaptation," Papers 2203.09162, arXiv.org.
    19. Ho‐Uk Lee & Jong‐Hun Park, 2008. "The Influence of Top Management Team International Exposure on International Alliance Formation," Journal of Management Studies, Wiley Blackwell, vol. 45(5), pages 961-981, July.
    20. Fu-Sheng Tsai & Gayle Baugh & Shih-Chieh Fang & Julia Lin, 2014. "Contingent contingency: Knowledge heterogeneity and new product development performance revisited," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 149-169, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:17:y:2019:i:1:p:48-:d:299875. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.