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Analysis of Environmental Issues with an Application of Civil Complaints: The Case of Shiheung City, Republic of Korea

Author

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  • Kyunghun Min

    (Department of Environment Science and Landscape Architecture, Graduate School of Horticulture, Chiba University, Chiba 271-8510, Japan)

  • Baysok Jun

    (Bureau of Ecological Research, National Institute of Ecology, Seocheon 33657, Korea)

  • Jaehyuck Lee

    (Bureau of Ecological Research, National Institute of Ecology, Seocheon 33657, Korea)

  • Hong Kim

    (Graduate School of Horticulture, Chiba University, Chiba 271-8510, Japan)

  • Katsunori Furuya

    (Graduate School of Horticulture, Chiba University, Chiba 271-8510, Japan)

Abstract

The aim of this study was to better identify the information generated by citizens and to explore the regional social phenomenon whereby higher quality urban services focused on understanding regional issues are promoted. Citizens voluntarily and continuously communicate with local government both online and offline. We wanted to determine how civic information can be applied to urban planning. We selected Shiheung City, Republic of Korea, as our study area, as the city is formed of various types of land use: industrial areas, agricultural land, and residential areas. This area is facing developmental pressure with released development-restricted areas, and has been environmentally damaged by industrial complexes. We conducted a semantic network analysis of the top 10% most commonly used nouns in civil complaints to determine the keywords. Each thematic map we created was based on geographical information to explain the temporary, continuous, and chronic issues. The chronic problems were discussed in relation to the regional development process. The process of identifying and analyzing local issues by analyzing information voluntarily provided by citizens plays an important role in government-led urban management planning and policy formation and can contribute to decision making in the development of future urban policies.

Suggested Citation

  • Kyunghun Min & Baysok Jun & Jaehyuck Lee & Hong Kim & Katsunori Furuya, 2019. "Analysis of Environmental Issues with an Application of Civil Complaints: The Case of Shiheung City, Republic of Korea," IJERPH, MDPI, vol. 16(6), pages 1-21, March.
    • Handle: RePEc:gam:jijerp:v:16:y:2019:i:6:p:1018-:d:215707
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    References listed on IDEAS

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    Cited by:

    1. Young Bae & Byung-Deuk Woo & Sungwon Jung & Eunchae Lee & Jiin Lee & Mingu Lee & Haegyun Park, 2023. "The Relationship Between Government Response Speed and Sentiments of Public Complaints: Empirical Evidence From Big Data on Public Complaints in South Korea," SAGE Open, , vol. 13(2), pages 21582440231, April.

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