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Comparing the Effects of E-Government and Social Media Use on Trust in Government: Evidence from Seoul, South Korea

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  • Gregory A. Porumbescu

Abstract

This study examines how citizens’ use of government social media accounts and e-government websites relate to perceptions of government trustworthiness. We hypothesize that greater use of e-government websites for information by citizens is negatively associated with perceptions of government trustworthiness, whereas greater use of government social media accounts is positively associated with perceptions of government trustworthiness. We investigate these hypotheses using data from a 2012 sample of 1,100 Seoul citizens. In general, the findings offer support for our hypotheses yet also indicate that some dimensions of government trustworthiness are more intransigent than others. This paper concludes by discussing implications for theory and practice.

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  • Gregory A. Porumbescu, 2016. "Comparing the Effects of E-Government and Social Media Use on Trust in Government: Evidence from Seoul, South Korea," Public Management Review, Taylor & Francis Journals, vol. 18(9), pages 1308-1334, October.
    • Handle: RePEc:taf:rpxmxx:v:18:y:2016:i:9:p:1308-1334
    DOI: 10.1080/14719037.2015.1100751
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    Cited by:

    1. Hyunkuk Lee, 2021. "Does the Medium Matter? Linking Citizens’ Use of Communication Platform for Information about Urban Policies to Decision to Trust in Local Government," Sustainability, MDPI, vol. 13(5), pages 1-17, March.
    2. Ruoheng Liu & Yi-Hui Christine Huang & Jie Sun & Jennifer Lau & Qinxian Cai, 2022. "A Shot in the Arm for Vaccination Intention: The Media and the Health Belief Model in Three Chinese Societies," IJERPH, MDPI, vol. 19(6), pages 1-17, March.
    3. Khan, Sohrab & Umer, Rahila & Umer, Shumaila & Naqvi, Shabbar, 2021. "Antecedents of trust in using social media for E-government services: An empirical study in Pakistan," Technology in Society, Elsevier, vol. 64(C).
    4. Špaček David, 2018. "Social Media Use in Public Administration: The Case of Facebook Use by Czech Regions," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 11(2), pages 199-218, December.
    5. Maksym Tsutskiridze & Anatoliy Bereza, 2020. "The Impact Of E-Government On The Level Of Corruption," Baltic Journal of Economic Studies, Publishing house "Baltija Publishing", vol. 6(2).
    6. Santap Sanhari Mishra & Seifu Bekuretsion, 2020. "Roles of Transparency and Trust in the Relationship between Privatization and Customers’ Satisfaction in Ethiopia: Results of Structural Equation Modelling," Public Organization Review, Springer, vol. 20(4), pages 753-769, December.
    7. Kyunghun Min & Baysok Jun & Jaehyuck Lee & Hong Kim & Katsunori Furuya, 2019. "Analysis of Environmental Issues with an Application of Civil Complaints: The Case of Shiheung City, Republic of Korea," IJERPH, MDPI, vol. 16(6), pages 1-21, March.

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