IDEAS home Printed from https://ideas.repec.org/a/gam/jeners/v13y2020i14p3617-d384239.html
   My bibliography  Save this article

Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations

Author

Listed:
  • Katarzyna Pietrucha-Urbanik

    (Department of Water Supply and Sewerage Systems, Faculty of Civil, Environmental Engineering and Architecture, Rzeszow University of Technology, 35-959 Rzeszow, Poland)

  • Janusz R. Rak

    (Department of Water Supply and Sewerage Systems, Faculty of Civil, Environmental Engineering and Architecture, Rzeszow University of Technology, 35-959 Rzeszow, Poland)

Abstract

This paper first presents the results of polling on the subject of potable water in crisis situations, with respondents from south-eastern Poland’s Subcarpathian region asked for their opinions on the level of nuisance associated with water supply interruptions and water quality, levels of consumption and water companies’ quality of service. Among the respondents 53% regard the quality of the water they receive as satisfactory, while a quarter see it as only average. However, respondents are relatively satisfied with the corporate response when supplies are interrupted, as methods and means of notification are judged effective by 60%. Continuing with work to assess possibilities for water companies to improve their performance in crisis situations, the present study generates an Analytical Hierarchy Process allowing recipients to determine importance criteria where quality of service is concerned. This could facilitate management by water companies, providing for centralised control and comparison that help secure services of appropriate quality. The process can also help protect different groups of recipients, as safety is evaluated through analysis of functioning, and of failures and losses.

Suggested Citation

  • Katarzyna Pietrucha-Urbanik & Janusz R. Rak, 2020. "Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations," Energies, MDPI, vol. 13(14), pages 1-20, July.
    • Handle: RePEc:gam:jeners:v:13:y:2020:i:14:p:3617-:d:384239
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1996-1073/13/14/3617/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1996-1073/13/14/3617/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Carlo Ciaponi & Enrico Murari & Sara Todeschini, 2016. "Modularity-Based Procedure for Partitioning Water Distribution Systems into Independent Districts," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 30(6), pages 2021-2036, April.
    2. Kodikara, P.N. & Perera, B.J.C. & Kularathna, M.D.U.P., 2010. "Stakeholder preference elicitation and modelling in multi-criteria decision analysis - A case study on urban water supply," European Journal of Operational Research, Elsevier, vol. 206(1), pages 209-220, October.
    3. Franceys, Richard W.A. & Gerlach, Esther, 2011. "Consumer involvement in water services regulation," Utilities Policy, Elsevier, vol. 19(2), pages 61-70, June.
    4. Jia Wang & Jiaoju Ge & Zhifeng Gao, 2018. "Consumers’ Preferences and Derived Willingness-to-Pay for Water Supply Safety Improvement: The Analysis of Pricing and Incentive Strategies," Sustainability, MDPI, vol. 10(6), pages 1-16, May.
    5. Roeger, Alexandra & Tavares, António F., 2018. "Water safety plans by utilities: A review of research on implementation," Utilities Policy, Elsevier, vol. 53(C), pages 15-24.
    6. Sangjong Han & Hwankook Hwang & Seonghoon Kim & Gyu Seok Baek & Joonhong Park, 2015. "Sustainable Water Infrastructure Asset Management: A Gap Analysis of Customer and Service Provider Perspectives," Sustainability, MDPI, vol. 7(10), pages 1-17, September.
    7. Jonathan Chenoweth & Julie Barnett & Tereza Capelos & Chris Fife-Schaw & Tanika Kelay, 2010. "Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 24(15), pages 4339-4358, December.
    8. Marek Urbanik & Barbara Tchórzewska-Cieślak & Katarzyna Pietrucha-Urbanik, 2019. "Analysis of the Safety of Functioning Gas Pipelines in Terms of the Occurrence of Failures," Energies, MDPI, vol. 12(17), pages 1-13, August.
    9. Dongwoo Jang & Hyoseon Park & Gyewoon Choi, 2018. "Estimation of Leakage Ratio Using Principal Component Analysis and Artificial Neural Network in Water Distribution Systems," Sustainability, MDPI, vol. 10(3), pages 1-13, March.
    10. Mahsa Ghandi & Abbas Roozbahani, 2020. "Risk Management of Drinking Water Supply in Critical Conditions Using Fuzzy PROMETHEE V Technique," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 34(2), pages 595-615, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Katarzyna Pietrucha-Urbanik & Barbara Tchórzewska-Cieślak & Mohamed Eid, 2021. "A Case Study in View of Developing Predictive Models for Water Supply System Management," Energies, MDPI, vol. 14(11), pages 1-25, June.
    2. Natalia Antonova & Ines Ruiz-Rosa & Javier Mendoza-Jimenez, 2022. "Water Resource Management in Hotels Using a Sustainable Balanced Scorecard," Sustainability, MDPI, vol. 14(13), pages 1-19, July.
    3. Imane Mahjoubi & Lisa Bossenbroek & Elisabeth Berger & Oliver Frör, 2022. "Analyzing Stakeholder Perceptions of Water Ecosystem Services to Enhance Resilience in the Middle Drâa Valley, Southern Morocco," Sustainability, MDPI, vol. 14(8), pages 1-17, April.
    4. Jian Chang & Wanhua Li & Yaodong Zhou & Peng Zhang & Hengxin Zhang, 2022. "Impact of Public Service Quality on the Efficiency of the Water Industry: Evidence from 147 Cities in China," Sustainability, MDPI, vol. 14(22), pages 1-17, November.
    5. Dawid Szpak, 2020. "Method for Determining the Probability of a Lack of Water Supply to Consumers," Energies, MDPI, vol. 13(20), pages 1-16, October.
    6. Józef Ober & Janusz Karwot, 2021. "Tap Water Quality: Seasonal User Surveys in Poland," Energies, MDPI, vol. 14(13), pages 1-22, June.
    7. Barbara Tchórzewska-Cieślak & Katarzyna Pietrucha-Urbanik & Emilia Kuliczkowska, 2020. "An Approach to Analysing Water Consumers’ Acceptance of Risk-Reduction Costs," Resources, MDPI, vol. 9(11), pages 1-16, November.
    8. Yu Zhou & Shanshan Shi & Shaohua Wang, 2022. "A Multi-Agent Model-Based Evolutionary Model of Port Service Value Network and Decision Preferences," Sustainability, MDPI, vol. 14(6), pages 1-18, March.
    9. Krzysztof Boryczko & Izabela Piegdoń & Dawid Szpak & Jakub Żywiec, 2021. "Risk Assessment of Lack of Water Supply Using the Hydraulic Model of the Water Supply," Resources, MDPI, vol. 10(5), pages 1-14, May.
    10. Lin Fang & Fengping Wu, 2020. "Can Water Rights Trading Scheme Promote Regional Water Conservation in China? Evidence from a Time-Varying DID Analysis," IJERPH, MDPI, vol. 17(18), pages 1-14, September.
    11. Yijie Wang & Lei Xie & Shuang Li, 2022. "The Use of Intergroup Social Comparison in Promoting Water Conservation: Evidence from a Survey Experiment in China," IJERPH, MDPI, vol. 19(13), pages 1-14, June.
    12. Aihua Long & Pei Zhang & Yang Hai & Xiaoya Deng & Junfeng Li & Jie Wang, 2020. "Spatio-Temporal Variations of Crop Water Footprint and Its Influencing Factors in Xinjiang, China during 1988–2017," Sustainability, MDPI, vol. 12(22), pages 1-15, November.
    13. Tien-Hsiang Chang & Kuei-Ying Hsu & Hsin-Pin Fu & Ying-Hua Teng & Yi-Jhen Li, 2022. "Integrating FSE and AHP to Identify Valuable Customer Needs by Service Quality Analysis," Sustainability, MDPI, vol. 14(3), pages 1-15, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Katarzyna Pietrucha-Urbanik & Barbara Tchórzewska-Cieślak & Mohamed Eid, 2020. "Water Network-Failure Data Assessment," Energies, MDPI, vol. 13(11), pages 1-14, June.
    2. KiJeon Nam & Pouya Ifaei & Sungku Heo & Gahee Rhee & Seungchul Lee & ChangKyoo Yoo, 2019. "An Efficient Burst Detection and Isolation Monitoring System for Water Distribution Networks Using Multivariate Statistical Techniques," Sustainability, MDPI, vol. 11(10), pages 1-17, May.
    3. Xinxin Liu & Xiaosheng Wang & Haiying Guo & Xiaojie An, 2021. "Benefit Allocation in Shared Water-Saving Management Contract Projects Based on Modified Expected Shapley Value," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 35(1), pages 39-62, January.
    4. Amir Noori & Hossein Bonakdari & Khosro Morovati & Bahram Gharabaghi, 2018. "The optimal dam site selection using a group decision-making method through fuzzy TOPSIS model," Environment Systems and Decisions, Springer, vol. 38(4), pages 471-488, December.
    5. Henao, Felipe & Cherni, Judith A. & Jaramillo, Patricia & Dyner, Isaac, 2012. "A multicriteria approach to sustainable energy supply for the rural poor," European Journal of Operational Research, Elsevier, vol. 218(3), pages 801-809.
    6. Manley, Dawn K. & Hines, Valerie A. & Jordan, Matthew W. & Stoltz, Ronald E., 2013. "A survey of energy policy priorities in the United States: Energy supply security, economics, and the environment," Energy Policy, Elsevier, vol. 60(C), pages 687-696.
    7. Sana AKHTAR & Sarah DEAN & Faiza ANJUM & Maryam JAVED, 2018. "Determination of Willingness to Pay for Improved Water Supply in Selected Areas of Lahore," Chinese Journal of Urban and Environmental Studies (CJUES), World Scientific Publishing Co. Pte. Ltd., vol. 6(02), pages 1-12, June.
    8. José Ribas, 2014. "An Assessment of Conflicting Intentions in the Use of Multipurpose Water Reservoirs," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 28(12), pages 3989-4000, September.
    9. Barbara Tchórzewska-Cieślak & Katarzyna Pietrucha-Urbanik & Mohamed Eid, 2021. "Functional Safety Concept to Support Hazard Assessment and Risk Management in Water-Supply Systems," Energies, MDPI, vol. 14(4), pages 1-13, February.
    10. Mardani, Abbas & Zavadskas, Edmundas Kazimieras & Khalifah, Zainab & Zakuan, Norhayati & Jusoh, Ahmad & Nor, Khalil Md & Khoshnoudi, Masoumeh, 2017. "A review of multi-criteria decision-making applications to solve energy management problems: Two decades from 1995 to 2015," Renewable and Sustainable Energy Reviews, Elsevier, vol. 71(C), pages 216-256.
    11. Katarzyna Pietrucha-Urbanik & Barbara Tchórzewska-Cieślak & Mohamed Eid, 2021. "A Case Study in View of Developing Predictive Models for Water Supply System Management," Energies, MDPI, vol. 14(11), pages 1-25, June.
    12. Kai Xiong & Fanbin Kong & Ning Zhang & Ni Lei & Chuanwang Sun, 2018. "Analysis of the Factors Influencing Willingness to Pay and Payout Level for Ecological Environment Improvement of the Ganjiang River Basin," Sustainability, MDPI, vol. 10(7), pages 1-17, June.
    13. Taehyeon Kim & Yoojin Oh & Jayong Koo & Doguen Yoo, 2022. "Evaluation of Priority Control District Metered Area for Water Distribution Networks Using Water Quality-Related Big Data," Sustainability, MDPI, vol. 14(12), pages 1-19, June.
    14. Muhammad Abdullah Khalid & Yousaf Ali, 2020. "Economic impact assessment of natural disaster with multi-criteria decision making for interdependent infrastructures," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 22(8), pages 7287-7311, December.
    15. Jia, Zhijie & Lin, Boqiang, 2021. "The impact of removing cross subsidies in electric power industry in China: Welfare, economy, and CO2 emission," Energy Policy, Elsevier, vol. 148(PB).
    16. Phoebe Koundouri & Barbara Zanuttigh & Osiel Gonzalez Davila & Jean Paul Vanderlinden & Susan Hanson & Robert Nicholls & Simon Hoggart & Richard C. Thompson & Wout de Vries & Edmund Penning-Rowsell, 2015. "Toward Sustainable Decision Making," DEOS Working Papers 1524, Athens University of Economics and Business.
    17. Viera, Oscar & Malekpour, Shirin, 2020. "An analysis of adaptive planning capacity: The case of chilean water utilities," Utilities Policy, Elsevier, vol. 65(C).
    18. Marius Møller Rokstad, 2021. "Optimisation of Fixed-Outlet and Flow-Modulated Pressure Reduction Measures in Looped Water Distribution Networks Constrained by Fire-Fighting Capacity Requirements," IJERPH, MDPI, vol. 18(13), pages 1-22, July.
    19. Barbara Tchórzewska-Cieślak & Katarzyna Pietrucha-Urbanik & Dorota Papciak, 2019. "An Approach to Estimating Water Quality Changes in Water Distribution Systems Using Fault Tree Analysis," Resources, MDPI, vol. 8(4), pages 1-11, September.
    20. Alessandro Pagano & Raffaele Giordano & Michele Vurro, 2021. "A Decision Support System Based on AHP for Ranking Strategies to Manage Emergencies on Drinking Water Supply Systems," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 35(2), pages 613-628, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jeners:v:13:y:2020:i:14:p:3617-:d:384239. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.