Sustainable Water Infrastructure Asset Management: A Gap Analysis of Customer and Service Provider Perspectives
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- Gaivoronski, Alexei & Sechi, Giovanni M. & Zuddas, Paola, 2012. "Cost/risk balanced management of scarce resources using stochastic programming," European Journal of Operational Research, Elsevier, vol. 216(1), pages 214-224.
- Kayaga, Sam & Calvert, John & Sansom, Kevin, 2003. "Paying for water services: effects of household characteristics," Utilities Policy, Elsevier, vol. 11(3), pages 123-132, September.
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- Ogata, Ryuji & Mahasneh, Salameh & Alananbeh, Azzam & Fujii, Natsuko, 2022. "Insights into water service quality in Jordan from key performance indicators and consumer perceptions," Utilities Policy, Elsevier, vol. 78(C).
- Sangjong Han & Dan Daehyun Koo & Youngkyung Kim & Seonghoon Kim & Joonhong Park, 2017. "Gap Analysis Based Decision Support Methodology to Improve Level of Service of Water Services," Sustainability, MDPI, vol. 9(9), pages 1-14, September.
- Katarzyna Pietrucha-Urbanik & Janusz R. Rak, 2020. "Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations," Energies, MDPI, vol. 13(14), pages 1-20, July.
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Keywords
water asset management; Gap analysis; LOS (level of service); PIs (performance indicators); customer value;All these keywords.
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