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Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry

Author

Listed:
  • Mohammad Reza Jalilvand
  • Javad Khazaei Pool
  • Hadi Balouei Jamkhaneh
  • Reihaneh Alsadat Tabaeeian

Abstract

Purpose - The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry. Design/methodology/approach - Drawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model. Findings - The results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO. Originality/value - The combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper.

Suggested Citation

  • Mohammad Reza Jalilvand & Javad Khazaei Pool & Hadi Balouei Jamkhaneh & Reihaneh Alsadat Tabaeeian, 2018. "Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 14(3), pages 601-618, September.
    • Handle: RePEc:eme:srjpps:srj-04-2017-0068
    DOI: 10.1108/SRJ-04-2017-0068
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    Citations

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    Cited by:

    1. Jeehan Awad & Rodrigo Martín‐Rojas, 2024. "Enhancing social responsibility and resilience through entrepreneurship and digital environment," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 1688-1704, May.
    2. Azilah Kasim & Siti Noormala Jailani & Muhammad Fauzi Mokhtar & Jasmine Zea Raziah Radha Rashid Radha & Bussalin Khuadthong & Maebel Leong Sai Fong, 2023. "Community Perceptions on the Critical Success Factors of Hotels’ Community-Based Corporate Social Responsibility," Sustainability, MDPI, vol. 15(12), pages 1-26, June.
    3. Michael Owusu-Kyei & Yusheng Kong & Michael Owusu Akomeah & Stephen Owusu Afriyie, 2023. "Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective," Businesses, MDPI, vol. 3(2), pages 1-21, April.
    4. Chen Zhong, 2023. "An Empirical Study on Technical Resources in Innovative Technologies Based on the Context of Chinese Iron and Steel Enterprises," International Journal of Science and Business, IJSAB International, vol. 25(1), pages 81-92.
    5. Paloma Escamilla-Fajardo & Mario Alguacil & Ana M. Gómez-Tafalla, 2021. "Effects of Entrepreneurial Orientation and Passion for Work on Performance Variables in Sports Clubs," Sustainability, MDPI, vol. 13(5), pages 1-15, March.

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