The Psychology of Queuing for Self-Service: Reciprocity and Social Pressure
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Cited by:
- George Horne & Adrian Furnham, 2023. "Social Distancing and Shopping Behaviour: The Role of Anxiety, Attention, and Awareness on Safety Preferences while Queuing during the COVID-19 Pandemic," IJERPH, MDPI, vol. 20(5), pages 1-18, March.
- Kamarin Merritt & Shichao Zhao, 2020. "An Investigation of What Factors Determine the Way in Which Customer Satisfaction Is Increased through Omni-Channel Marketing in Retail," Administrative Sciences, MDPI, vol. 10(4), pages 1-24, October.
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Keywords
behavioral operations; self-service; queuing; generalized reciprocity; social pressure;All these keywords.
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