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Emotional Dimensions in Integrated Care for People with Multiple Complex Problems

Author

Listed:
  • Anneli Hujala

    (Department of Health and Social Management, University of Eastern Finland, FI-70211 Kuopio, Finland)

  • Erja Oksman

    (Päijät-Häme Welfare Group, FI-15850 Lahti, Finland)

Abstract

Cross-boundary collaboration, both multiprofessional and interorganizational, is needed when providing integrated care for people with multiple problems, who need services at the same time from diverse care providers. Multiple problems of clients also pose extra challenges for interaction between care professionals and clients. Emotional dynamics are always present in everyday interaction between human beings, but seldom explicitly addressed in research on integrated care. The aim of this reflective paper is to illustrate the emotional dimensions of integrated care in light of the experiences of care professionals in the context of care for people with multiple complex problems. The paper draws on a Finnish study on integrated care reflecting its findings from the perspective of emotional labor. The difficult life situations of people with multiple complex problems form an emotional burden, which is mirrored in the interaction between clients and professionals and affects relational dynamics among professionals. Professionals’ fear of emotions and the different ‘feeling rules’ of care professions and sectors pose extra challenges to professionals’ collaboration in this emotionally loaded context. Alongside the structural and functional aspects of integrated care, it is important that emotions embedded in everyday cross-boundary collaboration are recognized and taken into account in order to ensure the success of integrated care.

Suggested Citation

  • Anneli Hujala & Erja Oksman, 2018. "Emotional Dimensions in Integrated Care for People with Multiple Complex Problems," Administrative Sciences, MDPI, vol. 8(4), pages 1-13, October.
    • Handle: RePEc:gam:jadmsc:v:8:y:2018:i:4:p:59-:d:174173
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    References listed on IDEAS

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    1. Shreeranga Bhat & E.V. Gijo & N.A. Jnanesh, 2014. "Application of Lean Six Sigma methodology in the registration process of a hospital," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(5), pages 613-643, June.
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    Cited by:

    1. Sandra Schruijer, 2020. "The Dynamics of Interorganizational Collaborative Relationships: Introduction," Administrative Sciences, MDPI, vol. 10(3), pages 1-9, August.
    2. Zonneveld, Nick & Glimmerveen, Ludo & Kenis, Patrick & Toro Polanco, Nuria & Johansen, Anne S. & Minkman, Mirella M.n., 2022. "Values underpinning integrated, people-centred health services : Similarities and differences among actor groups across Europe," Other publications TiSEM ad0d23d2-8217-451e-bb5f-3, Tilburg University, School of Economics and Management.

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