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Leadership and Knowledge Management in an E-Government Environment

Author

Listed:
  • Sherry D. Ryan

    (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Xiaoni Zhang

    (Department of Business Informatics, College of Informatics, Northern Kentucky University, Nunn Dr., Highland Heights, KY 41099, USA)

  • Victor R. Prybutok

    (Information Technology and Decision Sciences, College of Business, University of North Texas, 1155 Union Circle #305249, Denton, TX 76203-5017, USA)

  • Jason H. Sharp

    (Department of Computer Information Systems, College of Business, Tarleton State University, Box T-0170, Stephenville, TX 76402, USA)

Abstract

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

Suggested Citation

  • Sherry D. Ryan & Xiaoni Zhang & Victor R. Prybutok & Jason H. Sharp, 2012. "Leadership and Knowledge Management in an E-Government Environment," Administrative Sciences, MDPI, vol. 2(1), pages 1-19, February.
    • Handle: RePEc:gam:jadmsc:v:2:y:2012:i:1:p:63-81:d:15944
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    References listed on IDEAS

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    1. Salomann, Harald & Dous, Malte & Kolbe, Lutz & Brenner, Walter, 2005. "Rejuvenating Customer Management:: How to Make Knowledge For, From and About Customers Work," European Management Journal, Elsevier, vol. 23(4), pages 392-403, August.
    2. Atreyi Kankanhalli & Bernard C.Y. Tan & Kwok‐Kee Wei, 2005. "Understanding seeking from electronic knowledge repositories: An empirical study," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 56(11), pages 1156-1166, September.
    3. Nielsen, Bo Bernhard, 2000. "Strategic Knowledge Management: A Research Agenda," Working Papers 2-2000, Copenhagen Business School, Department of International Economics and Management.
    4. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    5. Prybutok, Victor & Zhang, Xiaoni & Peak, Daniel, 2011. "Assessing the effectiveness of the Malcolm Baldrige National Quality Award model with municipal government," Socio-Economic Planning Sciences, Elsevier, vol. 45(3), pages 118-129, September.
    6. Ailsa Kolsaker, 2007. "Understanding e-government (G2C) in the knowledge society," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 6(2/3/4), pages 138-147.
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    Cited by:

    1. Dr. Ali M. Al-Khouri, 2013. "e-Government in Arab Countries: A 6-Staged Roadmap to Develop the Public Sector," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 4(1), pages 80-107, February.
    2. Marta Pérez-Pérez & María Concepción López-Férnandez & María Obeso, 2019. "Knowledge, Renewal and Flexibility: Exploratory Research in Family Firms," Administrative Sciences, MDPI, vol. 9(4), pages 1-18, November.

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