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Boosting Engagement: Effects of Wellness Programs in Hospitality Workplaces

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  • Hongxuan Yu

    (School of Management Science and Engineering, Shandong University of Finance and Economics, Jinan 250014, China)

  • Tingting Zhang

    (School of Hospitality and Tourism Management, University of South Florida, Tampa, FL 33620, USA)

  • Pei Zhang

    (College of Agriculture, Food and Environmental Sciences, California Polytechnic State University, San Luis Obispo, CA 93407, USA)

Abstract

The objective of the study is twofold: to investigate the direct effect of employee wellness programs on employee engagement in the hospitality industry, and to examine the mediating role of corporate social responsibility as well as the moderating role of employees’ health conditions in these relationships. This study adopted a cross-sectional survey method on a sample of 347 U.S. hotel employees to evaluate the proposed conceptual model. With a series of data analyses, including analysis of variance and mediation and moderation analysis, the study results validated the mediator role of corporate social responsibility, the moderator role of employees’ health conditions, and the direct effect of employee wellness programs on employee engagement at hotels. Specifically, wellness programs, perceived positively as CSR by hotel employees, significantly influenced employee engagement, with the impact moderated by employees’ health conditions. The study findings contribute to the theory in the fields of employee wellness and engagement in the hospitality fields and provide valuable implications for practitioners who intend to adopt corporate social responsibility strategies in promoting employee engagement at hotels.

Suggested Citation

  • Hongxuan Yu & Tingting Zhang & Pei Zhang, 2024. "Boosting Engagement: Effects of Wellness Programs in Hospitality Workplaces," Administrative Sciences, MDPI, vol. 14(11), pages 1-15, October.
    • Handle: RePEc:gam:jadmsc:v:14:y:2024:i:11:p:271-:d:1503801
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    References listed on IDEAS

    as
    1. Damon Jones & David Molitor & Julian Reif, 2019. "What do Workplace Wellness Programs do? Evidence from the Illinois Workplace Wellness Study," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 134(4), pages 1747-1791.
    2. Hela Sheth & Kathy Babiak, 2010. "Beyond the Game: Perceptions and Practices of Corporate Social Responsibility in the Professional Sport Industry," Journal of Business Ethics, Springer, vol. 91(3), pages 433-450, February.
    3. Mahmoud Al-dalahmeh & Ra’ed Masa’deh & Rana Khaled Abu Khalaf & Bader Yousef Obeidat, 2018. "The Effect of Employee Engagement on Organizational Performance Via the Mediating Role of Job Satisfaction: The Case of IT Employees in Jordanian Banking Sector," Modern Applied Science, Canadian Center of Science and Education, vol. 12(6), pages 1-17, June.
    4. Waris Ali & Jedrzej George Frynas & Zeeshan Mahmood, 2017. "Determinants of Corporate Social Responsibility (CSR) Disclosure in Developed and Developing Countries: A Literature Review," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(4), pages 273-294, July.
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