IDEAS home Printed from https://ideas.repec.org/a/fan/mcmcmc/vhtml10.3280-mc2013-004006.html
   My bibliography  Save this article

Fatti, pi? che parole. l?indagine osservante e l?analisi del comportamento di fruizione del visitatore museale

Author

Listed:
  • Ludovico Solima

Abstract

L?analisi delle caratteristiche dei visitatori museali e, ancor pi? in particolare, dei loro comportamenti di fruizione, ha acquisito a livello internazionale una sempre maggiore rilevanza, mentre il contesto italiano denota un diffuso ritardo nei confronti del tema. In tale prospettiva, il paper intende analizzare una particolare metodologia di analisi, la c.d. "indagine osservante" ("timing and tracking"), centrata sullo studio dei comportamenti di fruizione del visitatore museale. Il lavoro cercher? di mettere in evidenza le peculiarit? di tale approccio allo studio del visitatore, che consente di identificare alcuni dei fattori in grado di influenzare i processi di fruizione che si svolgono all?interno delle sale del museo, anche alla luce dei recenti progressi tecnologici.

Suggested Citation

  • Ludovico Solima, 2013. "Fatti, pi? che parole. l?indagine osservante e l?analisi del comportamento di fruizione del visitatore museale," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2013(4), pages 103-125.
    • Handle: RePEc:fan:mcmcmc:v:html10.3280/mc2013-004006
    as

    Download full text from publisher

    File URL: http://www.francoangeli.it/riviste/Scheda_Rivista.aspx?IDArticolo=49789&Tipo=ArticoloPDF
    Download Restriction: Single articles can be downloaded buying download credits, for info: https://www.francoangeli.it/DownloadCredit
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Siu, Noel Yee-Man & Zhang, Tracy Jun-Feng & Dong, Ping & Kwan, Ho-Yan, 2013. "New service bonds and customer value in customer relationship management: The case of museum visitors," Tourism Management, Elsevier, vol. 36(C), pages 293-303.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dolores Gallardo-Vázquez, 2023. "Attributes influencing responsible tourism consumer choices: Sustainable local food and drink, health-related services, and entertainment," Oeconomia Copernicana, Institute of Economic Research, vol. 14(2), pages 645-686, June.
    2. Izabela Luiza Pop & Anca Borza, 2016. "Factors Influencing Museum Sustainability and Indicators for Museum Sustainability Measurement," Sustainability, MDPI, vol. 8(1), pages 1-22, January.
    3. Muhammad Abrar & Rizwan Shabbir & Mohsin Bashir & Shahnawaz Saqib & Ahmed Raza, 2020. "Role of Professional Service Quality and Communication Effectiveness in Predicting Relationship Commitment among Professional-Client in Lawyer Services," International Review of Management and Marketing, Econjournals, vol. 10(4), pages 89-95.
    4. Chinomona E & Sandada. M, 2014. "An Investigation of Shared Value, Benefit, Commitment, Trust and Retention in the Banking Sector: A Student Perspective," Journal of Economics and Behavioral Studies, AMH International, vol. 6(8), pages 607-615.
    5. Mathilde Pulh & Rémi Mencarelli & Damien Chaney, 2019. "The consequences of the heritage experience in brand museums on the consumer–brand relationship," Post-Print halshs-02142424, HAL.
    6. Bryce, Derek & Curran, Ross & O'Gorman, Kevin & Taheri, Babak, 2015. "Visitors' engagement and authenticity: Japanese heritage consumption," Tourism Management, Elsevier, vol. 46(C), pages 571-581.
    7. Izabela Luiza Pop & Anca Borza & Anuța Buiga & Diana Ighian & Rita Toader, 2019. "Achieving Cultural Sustainability in Museums: A Step Toward Sustainable Development," Sustainability, MDPI, vol. 11(4), pages 1-22, February.
    8. Leask, Anna, 2016. "Visitor attraction management: A critical review of research 2009–2014," Tourism Management, Elsevier, vol. 57(C), pages 334-361.
    9. O'Cass, Aron & Sok, Phyra, 2015. "An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers," Tourism Management, Elsevier, vol. 51(C), pages 186-200.
    10. Imbernon, Ursula & Casanovas-Rubio, Maria del Mar & Monteiro, Carolina & Armengou, Jaume, 2024. "Towards transparent decision-making processes within museums: Case study of Museu Nacional d′Art de Catalunya (MNAC)," Evaluation and Program Planning, Elsevier, vol. 103(C).
    11. Izabela Luiza Pop & Diana Sabina Ighian & Rita Monica Toader & Rada Florina Hahn, 2024. "Predictors of Adopting a Sustainability Policy in Museums," Sustainability, MDPI, vol. 16(10), pages 1-20, May.
    12. Jin Ho Jung & Jay Jaewon Yoo, 2017. "Customer-to-customer interactions on customer citizenship behavior," Service Business, Springer;Pan-Pacific Business Association, vol. 11(1), pages 117-139, March.
    13. Namho Chung & Inessa Tyan & Seung Jae Lee, 2019. "Eco-Innovative Museums and Visitors’ Perceptions of Corporate Social Responsibility," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    14. Ching-Yi Daphne Tsai & Shih-Hao Wu & Stephen Chi-Tsun Huang, 2017. "From mandatory to voluntary: consumer cooperation and citizenship behaviour," The Service Industries Journal, Taylor & Francis Journals, vol. 37(7-8), pages 521-543, June.
    15. Cheol Park & Heejung Lee & Jongkun Jun & Thaemin Lee, 2018. "Two-sided effects of customer participation: roles of relationships and social-interaction values in social services," Service Business, Springer;Pan-Pacific Business Association, vol. 12(3), pages 621-640, September.
    16. Taheri, Babak & Jafari, Aliakbar & O'Gorman, Kevin, 2014. "Keeping your audience: Presenting a visitor engagement scale," Tourism Management, Elsevier, vol. 42(C), pages 321-329.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:fan:mcmcmc:v:html10.3280/mc2013-004006. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Stefania Rosato (email available below). General contact details of provider: http://www.francoangeli.it/riviste/sommario.aspx?IDRivista=210 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.