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Towards transparent decision-making processes within museums: Case study of Museu Nacional d′Art de Catalunya (MNAC)

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  • Imbernon, Ursula
  • Casanovas-Rubio, Maria del Mar
  • Monteiro, Carolina
  • Armengou, Jaume

Abstract

Understanding that good decision-making is paramount for the success of an organization and recognizing that strategic decision-making inside museums is a topic that has been over-passed by researchers, this paper intends to contribute to the relevance of the subject through the implementation of an innovative tool. Decision-making in museums is normally focused on the intuition, subjectivity, and experience of the curator, who brings all his knowledge to the exhibition programming. However, museums’ management and environment are constantly changing, thus the application of this tool would aim to make decisions in a more democratic, transparent, inclusive, and accurate manner. Besides, it will be easier to understand how distinct subjects can work together, demonstrating successful results to improve the decision-making process when programming and measuring temporary exhibition seasons in museums. This paper describes the design and implementation of the Multi-Attribute Utility Theory (MAUT) for the Museu Nacional d′Art de Catalunya (MNAC). It also analyzes and evaluates the decision-making process when scheduling exhibitions for a season.

Suggested Citation

  • Imbernon, Ursula & Casanovas-Rubio, Maria del Mar & Monteiro, Carolina & Armengou, Jaume, 2024. "Towards transparent decision-making processes within museums: Case study of Museu Nacional d′Art de Catalunya (MNAC)," Evaluation and Program Planning, Elsevier, vol. 103(C).
    • Handle: RePEc:eee:epplan:v:103:y:2024:i:c:s0149718924000065
    DOI: 10.1016/j.evalprogplan.2024.102405
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    References listed on IDEAS

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    1. Stewart, TJ, 1992. "A critical survey on the status of multiple criteria decision making theory and practice," Omega, Elsevier, vol. 20(5-6), pages 569-586.
    2. Siu, Noel Yee-Man & Zhang, Tracy Jun-Feng & Dong, Ping & Kwan, Ho-Yan, 2013. "New service bonds and customer value in customer relationship management: The case of museum visitors," Tourism Management, Elsevier, vol. 36(C), pages 293-303.
    3. Sheng, Chieh-Wen & Chen, Ming-Chia, 2012. "A study of experience expectations of museum visitors," Tourism Management, Elsevier, vol. 33(1), pages 53-60.
    4. Imbernon, Ursula & Casanovas-Rubio, Maria del Mar & Monteiro, Carolina & Armengou, Jaume, 2022. "A decision-making method for planning exhibitions in arts organizations: A case study of CaixaForum Barcelona," Evaluation and Program Planning, Elsevier, vol. 93(C).
    5. Maria del Mar Casanovas-Rubio & Carolina Christen & Luz María Valarezo & Jaume Bofill & Nela Filimon & Jaume Armengou, 2020. "Decision-Making Tool for Enhancing the Sustainable Management of Cultural Institutions: Season Content Programming at Palau De La Música Catalana," Sustainability, MDPI, vol. 12(14), pages 1-24, July.
    6. Casanovas-Rubio, Maria del Mar & Armengou, Jaume, 2018. "Decision-making tool for the optimal selection of a domestic water-heating system considering economic, environmental and social criteria: Application to Barcelona (Spain)," Renewable and Sustainable Energy Reviews, Elsevier, vol. 91(C), pages 741-753.
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