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Metaverse: Value creation and performance measurement across physical and digital world

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  • Rosita Capurro
  • Raffaele Fiorentino
  • Stefano Garzella
  • Stefano Marciano

Abstract

This study provides a first conceptualization of the Metaverse from a strategic management perspective and advances performance measurement approaches for the Metaverse value creation. Specifically, the study aims to provide an in-depth analysis of Metaverse and the related implications on the value creation processes of the companies. In order to achieve this goal, we performed a detailed literature review on digital transformation, Metaverse and performance measure-ment topics. Thus, we have developed a theoretical framework useful to facilitate the implementation of successful strategies in the Metaverse and subsequent mon-itoring and evaluation of achieved results. The paper provides relevant contributions in theory and practice. From a theoreti-cal perspective, the results contribute to the strategic management and perfor-mance management literature streams, extending them to the dimension of the ?digital world?. From a practical perspective, the results identify new performance measurement and new indicators useful for companies and practitioners to under-stand the link between Metaverse and value creation paths. Future studies should integrate the theoretical analysis with explorative empirical investigations.

Suggested Citation

  • Rosita Capurro & Raffaele Fiorentino & Stefano Garzella & Stefano Marciano, 2024. "Metaverse: Value creation and performance measurement across physical and digital world," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2024(1), pages 131-154.
    • Handle: RePEc:fan:macoma:v:html10.3280/maco2024-001007
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