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Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction

Author

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  • Ittner, CD
  • Larcker, DF

Abstract

No abstract is available for this item.

Suggested Citation

  • Ittner, CD & Larcker, DF, 1998. "Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction," Journal of Accounting Research, Wiley Blackwell, vol. 36, pages 1-35.
    • Handle: RePEc:bla:joares:v:36:y:1998:i::p:1-35
    DOI: http://hdl.handle.net/10.2307/2491304
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    More about this item

    Keywords

    Financial performance; Nonfinancial measures; Value relevance; Predictive ability;
    All these keywords.

    JEL classification:

    • M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
    • G14 - Financial Economics - - General Financial Markets - - - Information and Market Efficiency; Event Studies; Insider Trading
    • G17 - Financial Economics - - General Financial Markets - - - Financial Forecasting and Simulation
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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