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Management of Service Quality of the Maritime Container Terminal in the Post-COVID-19 Era

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  • Jedrzej Charlampowicz

Abstract

Purpose: The study aims to develop the model of service quality management in the maritime container terminal in the post-COVID-19 era. Methodology: The above-stated purpose is carried out through a research process, which covers stages as the identification of the state-of-art maritime container terminal service quality evaluation, and based on the findings, an original method of perceived service quality evaluation is to be developed within the second research stage. Therefore, some general research methods are proposed as critical literature review and methods of logical reasoning, and some system construction methods in the form of business process engineering. Findings: In the context of perceived service quality, the ongoing COVID-19 pandemic has led to growing attention to the issues concerning security and safety at the maritime container terminal. Practical implications: The results of the study could be considered an interesting source of information for maritime container terminal operators in the context of evaluating service quality. Originality: This research is the first that attempted to develop the model of service quality in the post-COVID-19 era in maritime container terminals.

Suggested Citation

  • Jedrzej Charlampowicz, 2022. "Management of Service Quality of the Maritime Container Terminal in the Post-COVID-19 Era," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 22-29.
    • Handle: RePEc:ers:journl:v:xxv:y:2022:i:3:p:22-29
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    References listed on IDEAS

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    1. Dirzka, Christopher & Acciaro, Michele, 2022. "Global shipping network dynamics during the COVID-19 pandemic's initial phases," Journal of Transport Geography, Elsevier, vol. 99(C).
    2. Shen, Chao & Yahya, Yazkhiruni, 2021. "The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective," Journal of Air Transport Management, Elsevier, vol. 91(C).
    3. Narasimha, Prathvi Thumbe & Jena, Pradyot Ranjan & Majhi, Ritanjali, 2021. "Impact of COVID-19 on the Indian seaport transportation and maritime supply chain," Transport Policy, Elsevier, vol. 110(C), pages 191-203.
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    More about this item

    Keywords

    Maritime container terminal; service quality evaluation; COVID-19; perceived service quality.;
    All these keywords.

    JEL classification:

    • B27 - Schools of Economic Thought and Methodology - - History of Economic Thought since 1925 - - - International Trade and Finance
    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General

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