IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxxviiy2024i4p201-227.html
   My bibliography  Save this article

Intra-Organizational Communication in Project Management Under COVID-19 Conditions: A Longitudinal Case Study

Author

Listed:
  • Lukasz Zolkiewicz
  • Marek Matejun

Abstract

Purpose: The aim of the paper is to identify and evaluate changes in intra-organizational communication in project management arising from the COVID-19 pandemic in 3 specific areas: advanced forms, vertical direction and functions of communication. Design/Methodology/Approach: This aim has been achieved through theoretical considerations and empirical research conducted as a longitudinal case study of Apator company from Poland. On the basis of literature review 3 research questions have been posed. As a detailed research method, participant observation of 6 teams implementing projects within the matrix structure was used.. Findings: Research has shown that the COVID-19 pandemic caused a sudden and permanent popularization of advanced forms of intra-organizational communication among employees and project managers of the studied organization. Crisis situation had the greatest impact on intra-organizational communication at the lowest levels in project management. COVID-19 pandemic conditions also triggered an increase in the instructional, motivational and integrational functions of intra-organizational communication in project management. Practical Implications: The results obtained can serve as a benchmark for other enterprises analyzing dynamics of their response to COVID-19 pandemic conditions. Originality/Value: The results significantly extend discussion and provide new insights on team work organizational flexibility, resilience and agility under conditions of uncertainty and crisis.

Suggested Citation

  • Lukasz Zolkiewicz & Marek Matejun, 2024. "Intra-Organizational Communication in Project Management Under COVID-19 Conditions: A Longitudinal Case Study," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 201-227.
    • Handle: RePEc:ers:journl:v:xxvii:y:2024:i:4:p:201-227
    as

    Download full text from publisher

    File URL: https://ersj.eu/journal/3514/download
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Rese, Alexandra & Ganster, Lena & Baier, Daniel, 2020. "Chatbots in retailers’ customer communication: How to measure their acceptance?," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
    2. A. Lievens & R. K. Moenaert, 2000. "Project Team Communication in Financial Service Innovation," Journal of Management Studies, Wiley Blackwell, vol. 37(5), pages 733-766, July.
    3. Aynura Valiyeva & Basil John Thomas, 2022. "Successful Organizational Business Communication and its Impact on Business Performance: An Intra- and Inter-Organizational Perspective," Journal of Accounting, Business and Finance Research, Scientific Publishing Institute, vol. 15(2), pages 83-91.
    4. Fabio Arena & Giovanni Pau, 2019. "An Overview of Vehicular Communications," Future Internet, MDPI, vol. 11(2), pages 1-12, January.
    5. Badir, Yuosre F. & Büchel, Bettina & Tucci, Christopher L., 2009. "The performance impact of intra-firm organizational design on an alliance's NPD projects," Research Policy, Elsevier, vol. 38(8), pages 1350-1364, October.
    6. Wang, Qiang & Hu, Sailan & Li, Rongrong, 2024. "Could information and communication technology (ICT) reduce carbon emissions? The role of trade openness and financial development," Telecommunications Policy, Elsevier, vol. 48(3).
    7. Szkudlarek, Betina & Osland, Joyce S. & Nardon, Luciara & Zander, Lena, 2020. "Communication and culture in international business – Moving the field forward," Journal of World Business, Elsevier, vol. 55(6).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Darima Fotheringham & Michael A. Wiles, 2023. "The effect of implementing chatbot customer service on stock returns: an event study analysis," Journal of the Academy of Marketing Science, Springer, vol. 51(4), pages 802-822, July.
    2. Dehghani, Milad & William Kennedy, Ryan & Mashatan, Atefeh & Rese, Alexandra & Karavidas, Dionysios, 2022. "High interest, low adoption. A mixed-method investigation into the factors influencing organisational adoption of blockchain technology," Journal of Business Research, Elsevier, vol. 149(C), pages 393-411.
    3. Baabdullah, Abdullah M. & Alalwan, Ali Abdallah & Algharabat, Raed S. & Metri, Bhimaraya & Rana, Nripendra P., 2022. "Virtual agents and flow experience: An empirical examination of AI-powered chatbots," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    4. Soderlund, Magnus & Oikarinen, Eeva-Liisa & Tan, Teck Ming, 2021. "The happy virtual agent and its impact on the human customer in the service encounter," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    5. Ioannis Galanis & Iraklis Anagnostopoulos & Priyaa Gurunathan & Dona Burkard, 2019. "Environmental-Based Speed Recommendation for Future Smart Cars," Future Internet, MDPI, vol. 11(3), pages 1-18, March.
    6. Tao Zhang & Chao Feng & Hui Chen & Junjie Xian, 2022. "Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2277-2292, December.
    7. Kamoonpuri, Sana Zehra & Sengar, Anita, 2023. "Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    8. Mariani, Marcello M. & Hashemi, Novin & Wirtz, Jochen, 2023. "Artificial intelligence empowered conversational agents: A systematic literature review and research agenda," Journal of Business Research, Elsevier, vol. 161(C).
    9. Rob Kim Marjerison & Youran Zhang & Hanyi Zheng, 2022. "AI in E-Commerce: Application of the Use and Gratification Model to The Acceptance of Chatbots," Sustainability, MDPI, vol. 14(21), pages 1-16, November.
    10. Walsh, John N., 2015. "Developing new categories of knowledge acquisition, translation and dissemination by technological gatekeepers," International Journal of Information Management, Elsevier, vol. 35(5), pages 594-605.
    11. Bel, By Roland & Smirnov, Vladimir & Wait, Andrew, 2018. "Managing change: Communication, managerial style and change in organizations," Economic Modelling, Elsevier, vol. 69(C), pages 1-12.
    12. Eliza Nichifor & Adrian Trifan & Elena Mihaela Nechifor, 2021. "Artificial Intelligence in Electronic Commerce: Basic Chatbots and Consumer Journey," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(56), pages 1-87, February.
    13. Chattaraman, Veena & Kwon, Wi-Suk & Ross, Kassandra & Sung, Jihyun & Alikhademi, Kiana & Richardson, Brianna & Gilbert, Juan E., 2024. "‘Smart’ Choice? Evaluating AI-Based mobile decision bots for in-store decision-making," Journal of Business Research, Elsevier, vol. 183(C).
    14. Makoto Nagaishi, 2022. "Exploring discourse-based organizational change in Japan: practicing between dominant and alternative discourses," SN Business & Economics, Springer, vol. 2(2), pages 1-24, February.
    15. Ha Junsheng & Yuning Mu & Muhammad Mehedi Masud & Rulia Akhtar & Abu Naser Mohammad Saif & K. M. Anwarul Islam & Nusrat Hafiz, 2024. "Navigating the nexus: unraveling technological innovation, economic growth, trade openness, ICT, and CO2 emissions through symmetric and asymmetric analysis," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    16. Herman Aguinis & Kelly P. Gabriel, 2022. "International business studies: Are we really so uniquely complex?," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(9), pages 2023-2036, December.
    17. Gouthier, Matthias & Nennstiel, Carina & Kern, Nora & Groß, Sebastian, 2022. "Easygoing Shopping – Customer Acceptance of the 'Just Walk Out' Technology in the German Retail Market," Marketing Review St.Gallen, Universität St.Gallen, Institut für Marketing und Customer Insight, vol. 39(5), pages 36-45.
    18. Mónika-Anetta Alt & Vizeli Ibolya, 2021. "Identifying Relevant Segments of Potential Banking Chatbot Users Based on Technology Adoption Behavior," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 33(2), pages 165-183.
    19. Vhatkar, Manjunath S. & Raut, Rakesh D. & Gokhale, Ravindra & Kumar, Mukesh & Akarte, Milind & Ghoshal, Sudishna, 2024. "Leveraging digital technology in retailing business: Unboxing synergy between omnichannel retail adoption and sustainable retail performance," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    20. Le, Loc Tuan & Ly, Pham Thi Minh & Nguyen, Nhan Thanh & Tran, Lobel Trong Thuy, 2022. "Online reviews as a pacifying decision-making assistant," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).

    More about this item

    Keywords

    Project management; communication management; intra-organizational communication; COVID-19 pandemic; longitudinal case study.;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xxvii:y:2024:i:4:p:201-227. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.