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Intra-Organizational Communication in Project Management Under COVID-19 Conditions: A Longitudinal Case Study

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  • Lukasz Zolkiewicz
  • Marek Matejun

Abstract

Purpose: The aim of the paper is to identify and evaluate changes in intra-organizational communication in project management arising from the COVID-19 pandemic in 3 specific areas: advanced forms, vertical direction and functions of communication. Design/Methodology/Approach: This aim has been achieved through theoretical considerations and empirical research conducted as a longitudinal case study of Apator company from Poland. On the basis of literature review 3 research questions have been posed. As a detailed research method, participant observation of 6 teams implementing projects within the matrix structure was used.. Findings: Research has shown that the COVID-19 pandemic caused a sudden and permanent popularization of advanced forms of intra-organizational communication among employees and project managers of the studied organization. Crisis situation had the greatest impact on intra-organizational communication at the lowest levels in project management. COVID-19 pandemic conditions also triggered an increase in the instructional, motivational and integrational functions of intra-organizational communication in project management. Practical Implications: The results obtained can serve as a benchmark for other enterprises analyzing dynamics of their response to COVID-19 pandemic conditions. Originality/Value: The results significantly extend discussion and provide new insights on team work organizational flexibility, resilience and agility under conditions of uncertainty and crisis.

Suggested Citation

  • Lukasz Zolkiewicz & Marek Matejun, 2024. "Intra-Organizational Communication in Project Management Under COVID-19 Conditions: A Longitudinal Case Study," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 201-227.
    • Handle: RePEc:ers:journl:v:xxvii:y:2024:i:4:p:201-227
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    References listed on IDEAS

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    More about this item

    Keywords

    Project management; communication management; intra-organizational communication; COVID-19 pandemic; longitudinal case study.;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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