Remote Work during the Covid-19 Pandemic in Organizations with a High Level of Interpersonal Interactions

Purpose: The aim of the article is to show the premises and limitations resulting from remote work implementation in institutions providing direct psychological and pedagogical support services. The rank given to remote work issues in scientific studies, especially those focused on considering matters related to the broadly understood management of organizations, was also presented and the premises and limitations associated with making remote work real. Design/Methodology/Approach: A pilot diagnostic survey was conducted using a questionnaire developed by the authors of the present paper concerning the identification of the possibility of using remote work in psychological and educational counseling centers, especially in the reality of the COVID-19 pandemic. Findings: Research proves that institutions with a high level of interpersonal interactions were not prepared to carry out tasks in the form of remote work during the Covid-19 pandemic. There is a relationship between the position held and the possibility of performing functions in the form of remote work. It is recognized that not all ICT tools used during a pandemic will be helpful after the pandemic ends. Practical Implications: Organizations that before the Covid-19 pandemic carried out tasks through broadly understood interpersonal contacts should focus on a detailed analysis of their activities, focusing on those that can be carried out remotely. An important aspect is also providing employees with appropriate tools and training in their use. Acquiring the ability to use new technologies will allow specialists to avoid many difficulties. Originality/value: The research results contribute to the discussion on the modification of working in institutions providing services with a high level of interpersonal interactions. The situation forced by epidemic conditions indicates new opportunities and solutions that can be used to improve the quality of work and increase its efficiency after the pandemic is over.