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The Influence Of Knowledge Sharing On Service Innovation Performance: An Empirical Study On Hotel In North Borneo, Indonesia

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  • Cheng-Wen Lee

    (Chung Yuan Christian University, Taiwan)

  • Nurul Hidayat

    (Chung Yuan Christian University, Taiwan)

Abstract

This research is conducted on tourism industry especially hotel in North Borneo Indonesia. To improve the performance of service innovation, companies need knowledge gained from knowledge sharing activities (knowledge donating and knowledge collecting). The study was tested with 182 employees working at the hotel company in North Borneo Indonesia. The data were collected using survey method with questionnaire. The survey responses submitted by respondents in this study indicate that the influence of knowledge sharing on the performance of service innovation shows significant results.

Suggested Citation

  • Cheng-Wen Lee & Nurul Hidayat, 2018. "The Influence Of Knowledge Sharing On Service Innovation Performance: An Empirical Study On Hotel In North Borneo, Indonesia," Eurasian Journal of Business and Management, Eurasian Publications, vol. 6(2), pages 23-32.
    • Handle: RePEc:ejn:ejbmjr:v:6:y:2018:i:2:p:23-32
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    References listed on IDEAS

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